90折
Conflict Management for Managers ― Resolving Workplace, Client, and Policy Disputes
- ISBN13：9781538119921
- 出版社：Rowman & Littlefield Pub Inc
- 作者：Susan S. Raines
- 裝訂／頁數：精裝／512頁
- 規格：26cm*18.4cm*1.9cm (高/寬/厚)
- 版次：2
- 出版日：2019/08/10
定 價：NT$ 8360 元
優惠價：90 折 7524 元
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作者簡介
商品簡介
Conflict Management for Managers (CMM) is designed to equip managers with the skills and information they need to improve their handling of the most common disputes they face----conflicts between and with employees, conflicts in unionized vs. non-unionized environments; customer complaints; problems with vendors and regulators; board members, etc.
作者簡介
Dr. Susan S. Raines is Professor of Conflict Management at Kennesaw State University. Dr. Raines is the Editor-in-Chief of Conflict Resolution Quarterly, the author of more than 45 peer reviewed articles and two books, and a Graduate Professor of Conflict Management at Kennesaw State University. She has mediated more than 15,000 cases inside and outside of the court system and served as a conflict management consultant to organizations across the globe. Her work focuses on ways in which organizations can reduce internal conflict (e.g. with employees) and external conflict (with customers, vendors and regulators) while maximizing mission achievement through the design of appropriate corporate cultures and systems.
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