The psychology behind truly exceptional customer service. "Good customer service might seem like a matter of attitude, but with a little knowledge of basic behavioral psychology, any service rep or t
Writing in a reader-friendly, accessible style, Gallagher, a corporate trainer and public speaker on workplace culture and communication, outlines a strength-based approach, based on the strengths-bas
What do a demanding colony of porcupines, an upscale restaurant run by hyenas, and a famous medieval knight have in common? They are all part of one of the most entertaining and instructive books on c
Rapid advances in 3-D scientific visualization have made a major impact on the display of behavior. The use of 3-D has become a key component of both academic research and commercial product developme
