The 10th anniversary edition of the classic guide to handling life's toughest conversationsWhat is a difficult conversation?Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less stressful and more productive?Based on fifteen years of research and consultations with thousands of people, Difficult Conversations pinpoints what works.It teaches us to work through them by understanding that we're not engaging in one dialogue but three:- The "what happened" conversation (what do we believe was said and done)- The "feelings" conversation (the emotional impact on everyone involved) - The "identity" conversation (what does this mean for everyone's opinion of themselves)Use this ground-breaking, step-by-step book to turn your difficult conversations into positive, problem-solving experiences.
In New York a woman spends a night with a young Chilean poet before he departs, leaving her his desk. Later, he is arrested by Pinochet's secret police . . . In north london, a man caring for his dyin
THE NEW YORK TIMES BESTSELLING MEMOIR 'Incredibly moving and haunting' Roxane Gay'I read this book cover to cover and it stunned me' Jia Tolentino 'Powerful, honest and necessary' Marian Keyes'To girl
週四謀殺俱樂部再次出擊！十年前一樁沒有屍體的謀殺懸案，讓幾位熟年偵探再度被捲入解謎遊戲中，而與此同時一位仇敵卻突然拜訪伊莉莎白，帶著殺意與一把槍！其他成員能夠及時破解懸案並拯救伊莉莎白嗎？A new mystery is afoot in the third book in the Thursday Murder Club series from record-breaking, bestselling author Richard Osman.----------It is an ordinary Thursday and things should finally be returning to normal.Except trouble is never far away where the Thursday Murder Club are concerned. A decade-old cold case leads them to a local news legend and a murder with no body and no answers.Then a new foe pays Elizabeth a visit. Her mission? Kill. . . or be killed.As the cold case turns white hot, Elizabeth wrestles with her conscience (and a gun), while Joyce, Ron and Ibrahim chase down clues with help from old friends and new. But can the gang solve the mystery and save Elizabeth before the murderer strikes again?** PRE-ORDER YOUR COPY NOW! **----------WHAT PEOPLE ARE SAYING ABOUT THE MAN WHO DIED TWICE'A thing of joy . . . Richard has a natural sense of humour' KATE ATKINSON'I absolutely lo
橫跨七十載，當代諜報小說大師勒卡雷書信集。青春歲月，美蘇冷戰，直至暮年，透過首次公開的私人信件，書迷們得以一窺如他筆下諜報故事般精采不凡的人生軌跡，並藉這名冷戰時期的年輕外交官，即日後傑出小說家的雙眼，見證那個風起雲湧的大時代。A collection of letters from John le Carre, one of the greatest British novelists of our time, and a fabulous letter writer, spanning decades from his childhood to the Cold War to his final yearsJohn le Carre was one of the greatest novelists of his generation but also had an extraordinary life, from his childhood with a con man father to his inimitable career as a writer. From his involvement in the Cold War, time in Berlin, travels to Vietnam and engagement with world leaders, his experiences were truly remarkable.This collection of letters reveals John le Carre - the man, the writer and his world - for the first time and most intimately. Including letters to Stephen Fry and about Mrs Thatcher, and correspondence with Alec Guinness and a ten-year-old aspiring spy, Selected Letters come together with crispness and clarity to illuminate the extraordinary writer.A magnificen
'She is one of America's greatest writers' Andrew Sean Greer, Pulitzer Prize-winning author of Less ______________________________________'In the first few months after Charlie died, I began hearing f
'Out of the secret world I once knew, I have tried to make a theatre for the larger worlds we inhabit. First comes the imagining, then the search for reality. Then back to the imagining, and to the de
AN EXUBERANT NEW COLLECTION FROM ONE OF BRITAIN'S BEST LOVED POETS 'The patron saint of poetry' Carol Ann Duffy For more than fifty years, Roger McGough has entranced generations of readers with
'Bhutto's new novel will move you with its profound wisdom and sharp grasp of our turbulent times' Elif Shafak 'This is a bold and probing novel, from a writer strikingly alert to something small and
On the 200th anniversary of Charlotte Brontë's birth, Penguin is publishing the definitive biography of this extraordinary novelist, by acclaimed literary biographer Claire Harman Charlotte Brontë's l
'Astonishing' Marian KeyesA luminous, life-affirming novel about a 12-year-old boy who is the sole survivor of a deadly plane crashOne summer morning, a flight takes off from New York to Los Angeles.
The Battle of the Atlantic was - though often overlooked - crucial to victory in the Second World War. If the German U-boats had prevailed, the maritime artery across the Atlantic would have been seve
'After having put my shoes on and let my thoughts wander, I am sure of one thing - to put one foot in front of the other is one of the most important things we do.'From the bestselling author of Silen
Crime was everywhere, the government was broke and the city's infrastructure was collapsing, but between 1974 and 1978 virtually all forms of music were being recreated in New York City: disco and sal
Paul O'Rourke - dentist extraordinaire, reluctant New Yorker, avowed atheist, disaffected Red Sox fan, and a connoisseur of the afternoon mochaccino - is a man out of touch with modern life.
The Climb by Chris Froome - the inspirational memoir from the British winner of the 100th edition of the Tour de France The Climb tells the extraordinary story of Chris Froome's journey from a young b
A timely call to reshape government through technology, from Nandan Nilekani and Viral Shah, two leading experts in the field. For many aspects of how our countries are run - from social security and
Offers a collection of stories about the American family. This book brings to vivid life a world of lost fathers and redemptive con men, of personal struggles and diminished dreams.
