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Describes the basics of the current knowledge movement in the organizational world. Drawing on the examples of over thirty firms, the authors explain what knowledge in an organization is, how managers can analyze and measure it, and what is the proper way to utilize it for greater efficiency. They categorize knowledge work into the four categories of accessing, generating, embedding, and transferring, and then discuss the skills and processes needed for successful organizational implementation. Annotation c. by Book News, Inc., Portland, Or.
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Thomas H. Davenport is the President’s Distinguished Chair at Babson College and a research fellow at the MIT Center for Digital Business. He is the author of the worldwide bestseller, Process Innovation (HBS Press, 1993) and Mission Critical (HBS Press, 2000). Laurence Prusak is a managing principal of the IBM Consulting Group in Boston and the worldwide competency leader in knowledge management for IBM. He formerly was a researcher/consultant at Ernst & Young and Mercer Management Consulting.
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