Marketing in the 21st Century

Marketing is the crucial connection between company and customer; no enterprise can expect to succeed without a substantial investment in its marketing efforts. This dynamic set showcases the most current trends, issues, ideas, and practices in marketing, with a particular emphasis on its evolution in the context of globalization and advances in technology. Written by leading academic thinkers and business practitioners, the four volumes highlight emerging and innovative practices, illustrated through examples from around the world. Volume 1 provides insights and tools for conducting business internationally, with emphasis on market research, market entry, and distribution strategies. Volume 2 explores the impact of new technologies on acquiring and retaining customers, including discussion of direct and interactive marketing techniques, customer data analysis, and ethics in marketing. Volume 3 deals with such issues as reputation and trust building, relationship marketing, sales management, and customer privacy. Volume 4 covers consumer demographics, multi-media communication strategies, and micromarketing. Collectively, these volumes represent the state of the art in the field, and will serve as an essential resource for anyone studying, teaching, researching, or practicing the art and science of marketing.

Bruce D. Keilloris Director of the Institute for Global Business and Professor of Marketing and International Business at the University of Akron. He is also a Research Fellow at the Center for International Business at Michigan State University. He serves on several Executive Editorial Review Boards, including the Journal of International Business Studies. He has published over 100 book chapters and refereed journal articles, proceedings papers, and conference presentations in the areas of global marketing strategy, sales, and cross-cultural consumer behavior. He is also an entrepreneur, with over a decade of experience in the direct-marketing software industry.