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Two professors at the Norwegian School of Management describe the opportunities and threats to managing IT outsourcing arrangements and show how companies can handle the complex business processes posed by outsourcing. The graduate textbook identifies 11 critical success factors, compares three value configurations, outlines a three-stage model for the evolution of outsourcing relationships, and addresses the importance of knowledge transfer between client and vendor. The last two chapters present a governance model for defining decision rights and accountability, and internationally-based case studies of Rolls-Royce, ABB, and Scandinavian Airlines. Annotation c2010 Book News, Inc., Portland, OR (booknews.com)
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