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Transforming Relationships for High Performance ─ The Power of Relational Coordination
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Whether at the hand of customers, supply-chain partners, policymakers, or regulators, organizations in virtually every industry are facing calls to do more with less. Simply put, they feel compelled to provide better, higher-quality goods and services more rapidly at a lower cost.
This book offers a road-tested approach for delivering these outcomes through positive organizational change. And its message comes just in time, since too many companies have gone the way of low-road strategies, such as cutting pay and perks. Drawing on her path-breaking research, Jody Hoffer Gittell reveals that stellar performance is fundamentally relationalrooted in human and social capital.
Based on this insight, she provides a unique model that will help companies to build meaningful relationships among colleagues, develop smarter work processes, and design organizational structures fit for today's pressure test. By following four organizations on their change journeys, she illustrates how "relational coordination" unfolds in real-world settings. Then, tools for change guide readers as they learn how to implement this new model in their own workplaces.
This book offers a road-tested approach for delivering these outcomes through positive organizational change. And its message comes just in time, since too many companies have gone the way of low-road strategies, such as cutting pay and perks. Drawing on her path-breaking research, Jody Hoffer Gittell reveals that stellar performance is fundamentally relationalrooted in human and social capital.
Based on this insight, she provides a unique model that will help companies to build meaningful relationships among colleagues, develop smarter work processes, and design organizational structures fit for today's pressure test. By following four organizations on their change journeys, she illustrates how "relational coordination" unfolds in real-world settings. Then, tools for change guide readers as they learn how to implement this new model in their own workplaces.
作者簡介
Jody Hoffer Gittell is Professor at Brandeis University's Heller School for Social Policy and Management. She is Executive Director of the Relational Coordination Research Collaborative and author of The Southwest Airlines Way (2005) and High Performance Healthcare (2009).
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