Customer Service Quality Perception of Technology
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The bank leaders are using the latest technology effectively and efficiently to satisfy their customers and to become financial viable. The evolution in technology has changed the environment of all the businesses including banking industry. The use of technology has been increasing in Indian banking industry with high pace. The tempo of development has been exceptional over the past ten years. Indian banking has adapted several Technology Based Banking Services (TBBS) from the use of computerisation in early 90's to payment banks in 2014. The different technology driven services are being provided by Indian bankers to customers and the usage of these services is rising with a high growth (RBI report, 2013). The numbers of ATMs of Schedule Commercial Banks (public, private and foreign banks) have been increased from a mere 10,000 in year 2000 to 180,000 in year 2015..
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