This new edition of a standard in the field is the most complete treatment available on modern methods of accident investigation. The investigation process is divided into three phases: preparation a
Leading theorists and researchers explore the concept of stress in this relevant and well-timed volume. Physicians, psychologists, sociologists, and social psychologists who have been engaged in stres
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While there are the major situations that have been getting mass media attention such as Maddoff's vast Ponzi scheme, the gutting of America's retirement funds, massive job layoffs, extensive home for
Your organization needs older workers more than ever: They transfer knowledge between generations, transmit your company's values to new hires, make excellent mentors for younger employees, and provid
Learn how the most accomplished leaders from around the globe have tackled their toughest challenges with Lessons Learned. Concise and engaging, each volume in this book series offers fourteen insigh
Managing people is fraught with challenges even if you're a seasoned manager. Here's how to handle them. If you read nothing else on managing people, read these 10 articles. We've combed through hundr
You Are Probably Well Aware That Your Organization's Energy Ebbs and Flows. But did you know that the way an organization manages its energy can lead to either a wellspring of corporate vitality or th
From the first impression to the last “thank you,” great service is the hallmark of great companies—like yours. Your service team may represent the first, last, or only interaction point between your
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Real Learning Happens as You Work!Implement performance support to increase and accelerate employee performance.Research shows that 80 percent of learning in the workplace occurs on the job, rather th
Put every employee on the path to excellence!Solving Employee Performance Problems provides the tools you need to handle the most difficult employees—from the chronically late or distractingly dramati
