Former colleagues and students of Florence Davies, as well as other linguists, mark her 70th birthday with a dozen long-stem essays on one of her favorite themes: the textual resources that are used t
Texture - the quality that makes a text `hang together' as a text - is a key focus of investigation in discourse analysis. This volume provides a systematic overview of recent research on textual reso
The global developments in Information Technology Enabled Services have transformed customer service encounters which were until recently face-to-face. The major business areas of healthcare, insuran