The classic customer service book with over half a million copies sold, now updated! With so many choices available to them, today's customers are smarter and more demanding than ever befo
Fast answers for busy readers responsible for ensuring great customer service. Delivering top-of-the-line customer service is Job #1 for most companies, an important factor in keeping prof
Based on unprecedented research, "The New Elite" took a behind-the-scenes look at members of America's most powerful and influential class, what motivates them, how they think, where they shop, and ho
Rethinking the African-American experience—now and in the future. If the name Randal Pinkett sounds familiar, it may be because Pinkett was the first African-American winner on The Apprentice. When h
In the vein of “An Inconvenient Truth,” a sobering assessment of our nation’s energy policies and a stirring call for change. Dangerous CO2 emissions, massive oil spills, dwindling supplies—the probl
Whether it's an R&D engineer who consistently develops innovative products, an assembly line mechanic who single-handedly keeps the machines humming, or a gifted salesperson who understands the te
Rogers, star of the TV series "M*A*S*H*," has had even more success as a businessman and entrepreneur than as an actor. Filled with insights and engaging stories, "Make Your Own Rules" paints a fascin
It’s a big jump from employee to entrepreneur—with a daunting failure rate. Get the inside scoop on what it takes to succeed. Millions of employees parked in cubicles dream about starting their own
Discover how you can turn your company’s intangible assets into REAL profit. Whether you call it “harvesting intangible assets” or “intellectual property management,” organizations must make the mos
Eye-opening new research into an often-overlooked threat to employee engagement and workplace productivity. There are a lot of frustrated people in most workplaces today. We’re not talking about the
When budgets are dwindling, deadlines passing, and tempers flaring, the usual response is to browbeat the project team and point fingers of blame. Not helpful. For these situations, what is needed is
Do you sell products or services? It doesn't matter: What you're really selling is customer profit. You help your customers and clients make profitable business decisions, and you are both rewarded wi
With an increasing number employees working remotely, it is more difficult than ever to ensure that team members are working smoothly and productively together. "A Manager's Guide to Virtual Teams" is
Advance Praise for A Supply Chain Management Guide to Business Continuity: “A Supply Chain Management Guide to Business Continuity is a clear argument and practical guide for creating a resilient sup
"This is a great book, a breakthrough in modern selling! Kevin shows you how to make more sales, easier, and with greater certainty than ever before."---Brian Tracy, author of The Psychology of Sellin
Let’s get this party started! This one-of-a-kind guide shows direct sellers how to build and expand their party plan business. The “party plan” model of direct selling—introducing products through ho
The rules for finding professional work once seemed clear and unwavering: capture career highlights in a resume, practice answers to standard interview questions, and do lots of face-to-face networking. Cracking the New Job Market shows how these rules have changed and delivers new job-hunting strategies that actually work. The key, rather than to emphasize past accomplishments, is to sell your self on the value you can create for an employer. This new approach to getting hired requires new skills. Author R. Willam Holland, a human resources insider, shows job seekers how to: * Gather information on what a prospective employer finds important * Emphasize those skills, accom plish ments, and qualities in tailored resumes and interview answers * Identify the intersection between personal talents and what the marketplace needs * Unlock the networking power of social media * Negotiate the best possible offer Enlightening and practical, this myth-busting book delivers seven powerful rules f
If you’re overwhelmed and overworked, you don’t need sympathy—you need a powerful system for getting more done in less time. More Time for You shows you how to take advantage of today’s most ver
Written by a 65-year-old traditional CEO and his 36-year-old entrepreneur son, this text explores the concept of leadership from the contrasting perspectives of their different generations. The author
The classic, comprehensive guide to mergers and acquisitions, now completely updated for today's market. "Mergers and acquisitions are among the most powerful and versatile growth tools employed
