Performance Management in the Public Sector

"In times of rising expectations and decreasing resources for the public sector, performance management is high on the agenda. Increasingly, the value of the performance management systems themselves is under scrutiny, with more attention being paid to the effectiveness of performance management in practice. This new edition of Performance Management in the Public Sector explores performance, as well as performance measurement, and making performance information useful for management. The book includes: - situates performance in some of the current public management debates, including some emerging discussions on the new public governance and neo-Weberianism; - discusses the many definitions of performance and how it has become one of the most contested agendas of public management; - examines the use as well as the non-use of performance information; - conveys a nuanced discussion of the so-called perverse effects of using performance indicators; - discusses the technicalities of performance measurementin a five step process: prioritising measurement, indicator development, data collection, analysis and reporting; and - explores the challenges and future directions of performance management Performance Management in the Public Sector 2nd edition offersan approachable insight into a complex theme for practitioners and students alike. For scholars, the book directs attention to key research issues, most pressingly the use of performance information"--

Wouter Van Dooren is Associate Professor of Public Administration at the Research Group Public Administration & Management of the Department of Political Science, University of Antwerp, Belgium. Research interests include performance measurement and management, the political dimensions of public administration, accountability and participation.

Geert Bouckaert is Professor at the Public Management Institute of the KU Leuven, Belgium and visiting Professor at the University of Potsdam, Germany. He is President of the International Institute of Administrative Sciences (IIAS) (2013-2016) and was the President of the European Group for Public Administration (EGPA) (2004-2010)

John Halligan is Professor of Public Administration, Institute of Governance and Policy Analysis, University of Canberra, Australia. His research interests are comparative public governance and management, performance management and public sector reform