Enterprise Performance Intelligence and Decision Patterns

This book introduces the concept of Performance Intelligence (PI). Centralized command and control methods that had worked in hierarchical organizations no longer can be effective in today's service economy. The need to be responsive to evolving customer needs and desires creates organizational structures where business intelligence (BI) and decision making is pushed out to operating units that are closest to the markets. Closed-loop decision making resulting from combination of on-going performance management with on-going BI can lead to an effective responsive enterprise; hence, the need for performance intelligence (PI).

Vivek Kale has more than two decades of professional IT experience during which he has handled and consulted on various aspects of enterprise-wide information modeling, enterprise architectures, business process redesign, and, e-business architectures. He has been CIO of Essar Group, the steel/oil and gas major of India, as well as, Raymond Ltd., the textile and apparel major of India. He is a seasoned practitioner in transforming the business of IT, facilitating business agility and enabling the Process Oriented Enterprise. He is the author of Implementing SAP CRM: The Guide for Business and Technology Managers, Chapman & Hall (2014) and Guide to Cloud Computing for Business and Technology Managers: From Distributed Computing to Cloudware Applications, Chapman & Hall (2015).