In her groundbreaking book The SouthwestAirlines Way, Jody Hoffer Gittell revealedthe management secrets of the companyFortune magazine called “the most successfulairline in history.” Now, the bestsel
"If you look at Southwest Airlines, and I admire what they do, they've been the most successful airline in the industry."--Gerard Arpey, CEO, American Airlines"Through extensive research Jody Hoffer G
Whether at the hand of customers, supply-chain partners, policymakers, or regulators, organizations in virtually every industry are facing calls to do more with less. Simply put, they feel compelled t
Sociology of Organizations: Structures and Relationships is a timely and unique collection of both classic and contemporary studies of organizations. Designed around competing theoretical frameworks,
The airline industry has been the subject of increasing criticism by both its customers and its employees in recent years. Using a mixture of quantitative evidence and qualitative studies from North A
