三民網路書店 / 搜尋結果

The 10th anniversary edition of the classic guide to handling life's toughest conversationsWhat is a difficult conversation?Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less stressful and more productive?Based on fifteen years of research and consultations with thousands of people, Difficult Conversations pinpoints what works.It teaches us to work through them by understanding that we're not engaging in one dialogue but three:- The "what happened" conversation (what do we believe was said and done)- The "feelings" conversation (the emotional impact on everyone involved) - The "identity" conversation (what does this mean for everyone's opinion of themselves)Use this ground-breaking, step-by-step book to turn your difficult conversations into positive, problem-solving experiences.

Since its original publication in 1981, Getting to Yes has been translated into 18 languages and has sold over 1 million copies in its various editions. This completely revised edition is a universal

"Since it was first published in 1981 Getting to Yes has become a central book in the Business Canon: the key text on the psychology of negotiation. Its message of "principled negotiations"--finding a

本書的作者們參與「哈佛談判計劃」有15年之久，處理過數千名諮商案例。以多年的經驗，作者企圖回答當人們碰到令他們擔心害怕的對談時，什麼是最有效的處理方法？

The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with

What is a difficult conversation? Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend or neighbor, asking a difficult favor, apologizing. This book helps you to turn your d

Getting to Yes is a straightorward, universally applicable method for negotiating personal and professional disputes without getting taken -- and without getting angry.It offers a concise, step-by-st