Balancing conceptual and applied coverage of all aspects of the management and operation of services, "Service Management" has maintained the position as market leader through five previous editions.
This is the most comprehensive and widely used introduction to service operations on the market. It is written by one of the top authorities on the subject.
Fast track route to managing and exploiting intellectual propertyCovers the key areas of managing IPR from the alternative forms available and their means of protection to approaches for creating reve
This book explores the use of deadly force by private security companies during the Iraq War.The work focuses on and compares the activities of the US companies Blackwater and Dyncorp. Despite sharing
Arm yourself with the tools you need to parent with confidence, raise happy and independent children, and find the fulfillment you deserve. You’re getting divorced; you’re angry, afraid, frustrated, a
