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商品簡介
Introduces a new form of conflict management that is shorter, more hopeful, and more cost-effective than traditional methods - essential reading for mediators, lawyers, jury experts, and managers
Benjamin Franklin said: "Every problem is an opportunity in disguise." In the new and highly successful approach of solution-focused (SF) conflict management described in this book the focus is on discovering these opportunities to find the "win-win" scenario. The key lies in asking eliciting questions about goals, exceptions, and competences and in motivating clients to change.
SF conflict management differs from traditional methods and can easily be combined with them. Meetings become more positive and shorter, ensuring that solution-focused conflict management is also cost-effective.
Essential reading for all those who manage conflicts, this book provides a detailed description of the SF model, its theoretical background, and practical applications in divorce, workplace, family, neighbor, personal injury, and victim-offender conflicts.
"Fredrike Bannink offers dozens of ideas, strategies, and techniques that can be used by conflict resolution practitioners to improve their effectiveness. A very useful book." Kenneth Cloke, Mediator and President, Mediators Beyond Borders, USA
"Mediators will find this an important resource. Bannink cogently demonstrates why mediators should encourage participants to focus their attention on finding solutions rather than dwelling on the historical facts behind the problems as the preferred path to conflict resolution." Myer J. Sankary, Mediator-Lawyer, ADR Services, Inc., Los Angeles; Past President of the Southern California Mediation Association, USA
"An important guide... Bannink moves us beyond traditional approaches [with] barely sufficient dialogue and barely sufficient solutions to most capable dialogue and most capable solutions." James C. Melamed, JD, CEO of Mediate.com, USA
"With solution-focused conflict management a unique approach to mediation is presented that in the coming years will find its place along with other already existing models. What is special about it certainly becomes clear from this book." Friedrich Glast, Mediator, Austria
"I am very impessed about the way Fredrike Bannink develops the ideas, tools, and attitudes of solution-focused conflict management so clearly and comprehensively." Peter Roehrig, Coach and Mediator, Germany
Benjamin Franklin said: "Every problem is an opportunity in disguise." In the new and highly successful approach of solution-focused (SF) conflict management described in this book the focus is on discovering these opportunities to find the "win-win" scenario. The key lies in asking eliciting questions about goals, exceptions, and competences and in motivating clients to change.
SF conflict management differs from traditional methods and can easily be combined with them. Meetings become more positive and shorter, ensuring that solution-focused conflict management is also cost-effective.
Essential reading for all those who manage conflicts, this book provides a detailed description of the SF model, its theoretical background, and practical applications in divorce, workplace, family, neighbor, personal injury, and victim-offender conflicts.
"Fredrike Bannink offers dozens of ideas, strategies, and techniques that can be used by conflict resolution practitioners to improve their effectiveness. A very useful book." Kenneth Cloke, Mediator and President, Mediators Beyond Borders, USA
"Mediators will find this an important resource. Bannink cogently demonstrates why mediators should encourage participants to focus their attention on finding solutions rather than dwelling on the historical facts behind the problems as the preferred path to conflict resolution." Myer J. Sankary, Mediator-Lawyer, ADR Services, Inc., Los Angeles; Past President of the Southern California Mediation Association, USA
"An important guide... Bannink moves us beyond traditional approaches [with] barely sufficient dialogue and barely sufficient solutions to most capable dialogue and most capable solutions." James C. Melamed, JD, CEO of Mediate.com, USA
"With solution-focused conflict management a unique approach to mediation is presented that in the coming years will find its place along with other already existing models. What is special about it certainly becomes clear from this book." Friedrich Glast, Mediator, Austria
"I am very impessed about the way Fredrike Bannink develops the ideas, tools, and attitudes of solution-focused conflict management so clearly and comprehensively." Peter Roehrig, Coach and Mediator, Germany
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