Fundamentals of EMS, NMS and OSS/BSS

In this era when data and voice services are available at a push of a button, service providers have virtually limitless options for reaching their customers with value-added services. The changes in services and underlying networks that this always-on culture creates make it essential for service providers to understand the evolving business logic and appropriate support systems for service delivery, billing, and revenue assurance.

Supplying an end-to-end understanding of telecom management layers, Fundamentals of EMS, NMS, and OSS/BSS is a complete guide to telecom resource and service management basics. Divided into four sections: Element Management System, Network Management System, Operation/Business Support Systems, and Implementation Guidelines, the book examines standards, best practices, and the industries developing these systems. Each section starts with basics, details how the system fits into the telecom management framework, and concludes by introducing more complex concepts.

The book includes Chapters devoted to popular market products and contains case studies that illustrate real-life implementations as well as the interaction between management layers. Complete with detailed references and lists of Web resources to keep you current, this valuable resource supplies you with the fundamental understanding and the tools required to begin developing telecom management solutions tailored to your customers' needs.

Jithesh Sathyan is a Technical Architect at Infosys Technologies Limited. He is the sole inventor of the first granted patent of Infosys at the United States Patent and Trademark Office. He has multiple international papers in the telecom domain to his credit, specifically on EMS, NMS and OSS/BSS. He is a gold medalist in Electronics and Communication Engineering.

Sathyan has been working on multiple projects involving design and development of telecom management solutions for a variety of telecom clients in OEM and service provider space. He has multiple filed patents in the telecom domain. Jithesh has published several white papers in standardizing forums like TeleManagement Forum that specializes in defining standards on telecom management. He is an active member of many telecom management standardizing forums. He also contributed a chapter titled,"Role of OSS/BSS in success of IMS" in IMS Handbook: Concepts, Technologies, and Services published by CRC Press.