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Why Customers Really Buy: Uncovering the Emotional Triggers That Drive Sales
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Goodman and Helin, independent business consultants, introduce emotional trigger research, a new approach that uncovers the spontaneous triggers that drive customer sales. They review research in the field, then show how customers emotionally connect with a product or service, and tell how to craft solutions to reach them. Twelve real- world case studies illustrate how emotional trigger research can solve challenges in sales, marketing, and customer relationships. A final section looks at integrating emotional logic into the organization. Annotation c2009 Book News, Inc., Portland, OR (booknews.com)
作者簡介
Linda Goodman and Michelle Helin are independent business consultants who have served as senior sales and marketing officers for Fortune 500 corporations within the hospitality, entertainment, and retail sectors. Their clients, located in the United States and around the world, represent diverse industries and range from leading global corporations to entrepreneurial start-ups, including Lucent Technology, Schlumberger LTD, GE Corporation, Compaq Computer, Omnicom Group Inc., Staples, Tribe Pictures, and Disney. They have led seminars, developed workshops, and given speeches on a variety of sales and marketing topics. Goodman's business, LG Associates, is based in Avon, Connecticut. Helin's company, Michelle Helin LLC, is based in Houston, Texas.
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