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商品簡介
Adult Telephone Protocols a powerful decision-support tool designed to help busy family practice and internal medicine offices handle a wide array of adult phone inquiries. It guides triagers through each call with the same step-by-step checklist organization as its companion resource, Pediatric Telephone Protocols. More than 100 proven protocols cover 95% of the most common adult complaints—everything from insect bites and sunburn to breathing difficulty, seizures, and wound infections.
Time-saving, care-enhancing features include
‧ Highlighted triage assessment questions
‧ Practical home care instructions
‧ Call prioritization guide “Red flag” checklist for office support staff
‧ Over-the-counter medication advice
‧ Office resources checklist
‧ Reproducible triage log sheets
…and more!
NEW in the 3rd Edition…
‧ Nearly all protocols substantially revised and updated
‧ All-new protocols including
Arm Pain
Hand and Wrist Pain
Leg Pain
Weakness (Generalized) and Fatigue
‧ New 2-column format for easier protocol review and more efficient triage
‧ Updated over-the-counter medication dosage recommendations
‧ Updated resource listings
.
Time-saving, care-enhancing features include
‧ Highlighted triage assessment questions
‧ Practical home care instructions
‧ Call prioritization guide “Red flag” checklist for office support staff
‧ Over-the-counter medication advice
‧ Office resources checklist
‧ Reproducible triage log sheets
…and more!
NEW in the 3rd Edition…
‧ Nearly all protocols substantially revised and updated
‧ All-new protocols including
Arm Pain
Hand and Wrist Pain
Leg Pain
Weakness (Generalized) and Fatigue
‧ New 2-column format for easier protocol review and more efficient triage
‧ Updated over-the-counter medication dosage recommendations
‧ Updated resource listings
.
作者簡介
David A. Thompson, MD, FACEP, is a faculty attending in the Northwestern Memorial Hospital Emergency Department, Chicago, Il. He is board certified in internal and emergency medicine. Starting in 1999, Dr. Thompson began to work collaboratively with Barton Schmitt, MD, FAAP, to improve telephone triage. Since then, Dr. Thompson has authored a comprehensive set of adult telephone triage protocols used extensively in medical call centers and physician offices in the United States, Canada, and other countries.
He has developed databases and educational tools to promote benchmarking an quality improvements for medical call centers and emergency departments. Dr. Thompson lectures on telephone triage, physician documentation and coding, quality improvement, and patient satisfaction. He also serves as chief information officer for ECI Healthcare Partners, Inc, providing strategic guidance and leadership for technology initiatives.
He has developed databases and educational tools to promote benchmarking an quality improvements for medical call centers and emergency departments. Dr. Thompson lectures on telephone triage, physician documentation and coding, quality improvement, and patient satisfaction. He also serves as chief information officer for ECI Healthcare Partners, Inc, providing strategic guidance and leadership for technology initiatives.
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