The real-life vignettes and practical analysis, resulting from more than 250 surveys and in-depth interviews, take you from reactive to proactive when facing real-world situations.
Teachers: Now you can identify and apply the proven strategies to deal successfully with hostile adults in schools.Skill in communicating is essential for teachers—and now the wisdom of your colleague
Be prepared to manage stressful situations before they happen. The second edition of this best-selling resource provides updated content and uncovers effective strategies for dispelling common sensit
