This innovative book presents an up-to-date account of service operations, spanning topics such as IT-enabled services, service supply chain and volatility of demand and supply. Combining a systems pe
From the smallest gnat to the largest aircraft, all things that fly obey the same aerodynamic principles. "The Simple Science of Flight" offers an introduction to the mechanics of flight and, beyond t
From the smallest gnat to the largest aircraft, all things that fly obey the same aerodynamic principles. "The Simple Science of Flight" offers an introduction to the mechanics of flight and, beyond t
This plant glossary includes all descriptive terms used in floras, plant field guides and monographs. In this second edition 4,500 botanical terms are described with accompanying illustrations, includ
Sustainable brands may have started as "doing less harm" and shaving costs off the bottom line. But brands today, supported by over a decade of phenomenal changes in sustainability, are looking for th
Xamissa is a book-length poem that sounds out the city of Cape Town in a joyful elegy for the city of alternate takes. Xamissa adapts the mythical name for the springs and streams running from Table M
This book was written in response to the coming into force on the first of January 1981 of the Customs Valuation Code of the GATT, an agreement which has been applied unilaterally by the EEC and the U
