The Third Edition of A GUIDE TO CUSTOMER SERVICE SKILLS FOR THE SERVICE DESK PROFESSIONAL explores the changing role of the service desk professional. Each chapter expands upon a particular skill requ
A Guide to Service Desk Concepts, Third Edition, discusses the different types of service desks that exist, how they are measured by the organizations they support, the varying roles and skills requi
Three decades of controversy in Shakespeare studies can be summed up in a single question: Was Shakespeare one of a kind? On one side of the debate are the Shakespeare lovers, the bardolatrists, who i
Three decades of controversy in Shakespeare studies can be summed up in a single question: Was Shakespeare one of a kind? On one side of the debate are the Shakespeare lovers, the bardolatrist
What survives from the Roman Empire is largely the words and lives of the rich and powerful: emperors, philosophers, senators. Yet the privilege and decadence often associated with the Roman elite was
Perching on tropical trees, partnering with fungi to reproduce, or deceiving birds and amorous insects to promote pollination, orchids fascinate. In the exquisitely illustrated Extraordinary Orchids, award-winning botanist and writer Sandra Knapp tells the stories behind some of the bizarre lifestyles and interactions that scientists have uncovered among many species of the orchid family. Orchids deserve such a visual celebration: parts of the orchid flower have shapes unlike any other flowering plant, and the sheer number of species means they have a seemingly endless ability to create ever more fantastical forms. In fact, many orchid common names refer to the shape-shifting forms of their flowers--the "man-orchids" or "monkey-orchids" are so called because of their resemblance to the primate form. Orchids lend themselves to depiction, and botanical artworks of them abound. Who could resist painting or drawing such odd shapes? Illustrated with stunning artwork, much from the archives
A survivor of the Holocaust and three different Nazi concentration camps, Max Mannheimer (1920–2016) spent his life speaking out against the atrocities of the Third Reich. One of the most prominent wi
