Soaring high above visitors to the Natural History Museum are the wonderful ceiling panels decorated with plants from every corner of the globe. Stunning in design, richly coloured and gilded, the cei
From grief to toothache, heartbreak to homesickness, the power of finding solace in the words of another cannot be overstated. Whether it was written 300 years ago or in our present day, poetry prov
A fascinating account of naturalist Alfred Russel Wallace's 1848 expedition to the AmazonAlfred Russel Wallace spent almost two years traveling up the Rio Negro, a region few Europeans had explored, c
Translate technical expertise into an effective career in computer user support with the help of Knapp's A GUIDE TO SERVICE DESK CONCEPTS, 4E. This trusted, contemporary guide introduces the latest de
The Fourth Edition of A GUIDE TO CUSTOMER SERVICE SKILLS FOR THE SERVICE DESK PROFESSIONAL explores the changing role of the service desk professional. Each chapter expands upon a particular skill req
