This updated edition on evaluating the effectiveness of school programs provides an expanded needs-assessment section, additional methods for data analysis, and tools for communicating program results
The “Work Less, More Success” Guide to Managing Your TimeAre you tired of productivity consultants—or worse, your boss—pushing you to do more with less? You’re in luck. Laura Stack knows your to-do li
Do you find yourself and your employees less engaged and less productive in the workplace than you would like? According to a Gallup poll, more than 70 percent of the American workforce today is “unen
Shows how to design and conduct evaluations of HRD programs and demonstrate their worth and value to the organization: how to use evaluation methods to determine results; to develop, implement, and d
"What if you could listen to millions of people--customers, employees, competitors, partners, even the media--as they candidly discuss your company, your products, and your advertising? And what if yo
The Results-Driven Manager series collects timely articles from Harvard Management Update and Harvard Management Communication Letter to help senior to middle managers sharpen their skills, increase t
How does a CEO, manager, or entrepreneur begin to sort out what defines and drives a good customer experience and how it can be measured and made actionable? If you know how well the customer experien
In today's volatile marketplace, it's rare for firms to last--much less consistently increase earnings--for more than four decades. That's what makes the story of 115-year-old global manufacturing and
