Can your company win by embracing a higher purpose? The answer is a resounding yes—and this book tells you how.Few management ideas have spread so far and so wide as the Net Promoter System (NPS). Since its introduction two decades ago by author and customer loyalty guru Fred Reichheld, companies across the spectrum have adopted it—from industrial giants such as Mercedes-Benz and Cummins to Silicon Valley sweethearts such as Apple and Google to digital innovators such as Warby Parker and Peloton.Why? Love. In Winning on Purpose, which grows directly out of NPS, Reichheld argues that the primary purpose of a business should be to enrich the lives of its customers—and the best way to do that is to embrace a rating system that segments customers into Promoters, Passives, and Detractors. NPS illuminates a radically simple idea: prosper by treating people the way you want to be treated. It puts the Golden Rule—and love—at the heart of enduring business success. Across a wide range of indust
“Introverts will love this practical and moving guide to building a career, network, and life you love.” - Susan Cain, author of Quiet From the marketing guru and host of the popular
After making the decision to leave Keith, Shirley finds herself on a twisted path of sex, love and drugs. Jasper her new boyfriend and club scene guru is set on making Shirley’s enemies pay. As Keith
A Navy SEAL’s life isn’t all deadly missions. Commandos need love too. But when Naval Special Warfare computer guru Will Weber puts the fate of his love life in the combined hands of a dating app and
From New York Times bestselling author and Thurber Prize finalist Sloane Crosley, Cult Classic is a twisted mystery on the metaphysics of modern love, memory, and mind control in the city. One night in Chinatown: Our heroine, Lola, is at a work reunion dinner with her former colleagues when she ducks out to buy cigarettes and runs into an ex-boyfriend. And then... another. And another. The city is suddenly awash with ghosts of heartbreaks past, and what would normally pass for a coincidence becomes something much stranger. The soon-to-be-married Lola must contend not only with the viability of her current relationship but the fact that both her best friend and her former boss, a magazine editor-turned-guru, might have an unhealthy, ahem, investment in the outcome. Memories of the past swirl and converge in mystical ways both comic and eerie, as Lola is forced to decide if she will buy in--to romance, and possibly also to a weird startup-slash-cult. Both suspenseful and delightfully fun
Welcome to Nikki Maxwell's ADORKABLE world in the fourteenth installment of the bestselling Dork Diaries series - now with over 45 million books in print worldwide!Nikki Maxwell and her bandmates are looking forward to an AWESOME time on tour as the opening act for the world famous Bad Boyz! The only downside? Nikki's frenemy, MacKenzie Hollister, has weaselled her way onto the tour as a social media guru... Nikki's determined to stay out of MacKenzie's way to avoid any drama, but then she learns that MacKenzie is going to be her roommate! TOTAL DISASTER! Will Nikki survive her dream tour as it quickly goes from AWESOME to AWFUL?!Other books in the DORK DIARIES series: Book 1: Dork Diaries Book 2: Party Time Book 3: Pop Star Book 3 1/2: How to Dork Your Diary Book 4: Skating Sensation Book 5: Dear Dork Book 6: Holiday Heartbreak Book 7: TV Star Book 8: Once Upon a Dork Book 9: Drama Queen Book 10: Puppy Love Book 11: Frenemies Forever Book 12: Crush Catastrophe Book 13: Birthday Drama
Welcome to Nikki Maxwell's ADORKABLE world in the fourteenth installment of the bestselling Dork Diaries series - now with over 45 million books in print worldwide!Nikki Maxwell and her bandmates are looking forward to an AWESOME time on tour as the opening act for the world famous Bad Boyz! The only downside? Nikki's frenemy, MacKenzie Hollister, has weaselled her way onto the tour as a social media guru... Nikki's determined to stay out of MacKenzie's way to avoid any drama, but then she learns that MacKenzie is going to be her roommate! TOTAL DISASTER! Will Nikki survive her dream tour as it quickly goes from AWESOME to AWFUL?!Other books in the DORK DIARIES series: Book 1: Dork Diaries Book 2: Party Time Book 3: Pop Star Book 3 1/2: How to Dork Your Diary Book 4: Skating Sensation Book 5: Dear Dork Book 6: Holiday Heartbreak Book 7: TV Star Book 8: Once Upon a Dork Book 9: Drama Queen Book 10: Puppy Love Book 11: Frenemies Forever Book 12: Crush Catastrophe Book 13: Birthday Drama
An expert in customer experience shows every company and brand how to bring customers from apathy to advocacy in five simple steps.Superfans aren’t just for pop stars and NBA teams.What if your customers loved your brand the way Swifties love Taylor or Drake loves the Raptors?In Creating Superfans, entrepreneur, keynote speaker, and fan-engagement guru Brittany Hodak shares the proprietary five-step SUPER Fan System she developed running successful campaigns and products for globally known brands including Walmart, Disney, Amazon, Katy Perry, the Boston Red Sox, and more. With her trademark mix of humor and sharp business insights, she combines entertaining stories from her years of working with major stars like Dolly Parton and KISS with case studies of familiar brands and companies to illustrate the effective and easy-to-master system for transforming customers into passionate advocates of your brand.You’ll learn how to:- Define, understand, and share your own unique brand story- Bet
Itsuki Hashima is a novelist who's hopelessly enamored with the idea of little sisters and is constantly surrounded by colorful characters. A world class genius and love-guru who's beauty almost seems
The first installment in Hot in Chicago, a brand-new, sizzling series from Kate Meader that follows a group of firefighting foster siblings and their blazing hot love interests!Savvy PR guru Kinsey Ta
