The world continues to ride a wave of turmoil, challenging leaders like never before. New laws, competitive markets and the need to respond to the demands of corporate boards and stockholders unnerve
While hospitals can learn from other industries, they cannot be improved or run like factories. With work that is more individualized than standardized, and limited control over volume and arrivals, e
COMPRESSION: Meeting the Challenges of Sustainability Through Vigorous Learning Enterprises sounds a clarion that we cannot afford to ignore. Global crises are squeezing us from all directions. Mostly
Case management has become one of the most effective means by which a continuum of care functions effectively and efficiently. A complete examination of the application of continuum of care, The Case
For visionary leaders, an Organizational Master Plan and associated technologies have become essential components of strategic decision making. Written for leaders, planners, consultants, and change a
In Using Hoshin Kanri to Improve the Value Stream, leading lean and quality expert Elizabeth Cudney constructs a complete how-to guide that any organization can employ to start a Lean effort correctly
What is a learning organization? What are the advantages of creating one? Why should a company want to become a learning organization? Where does one start? Learning Organizations: Developing Culture
Written by two experts who have dedicated their careers to quality improvement, Escape the Improvement Trap: Five Ingredients Missing in Most Improvement Recipes separates itself from other improvemen
As innovation moves from the lab to the market, a new research phase begins for the entrepreneur: the market research phase.Inspired by a new technology that can change the world, critical questions n
Today, with physician and hospital reimbursement being cut and tied to quality incentives, physicians and health plans are revisiting the concept of integration. Payers are demanding that the industry
We are in the midst of what may well be the most confusing, turbulent period in the history of modern medicine. This book seeks to cut through the fog and confusion that enshrouds the health care indu
This book shows how to consistently obtain annual and multiannual manufacturing target profit regardless of the evolution of sales volumes, increasing or decreasing, using the Manufacturing Cost Polic
Whether you're a small or mid-size organization, managing operations can be challenging. This book provides greater insight into the methods, techniques, and tools that can be used against a well-prov
Enterprise Agility in Healthcare explains why agility is vital to organizational survival. It details the critical variables that only executive leaders can address in a way that ensures success. It u
Leadership is poorly understood because human systems are poorly understood. Like the "flat earth" theory of old, modern work culture is limited by a paradigm in which problems are understood as "clas
To enhance and sustain its Lean journey, a company must implement information systems that fully support and enhance the Lean initiative. In Easier, Simpler, Faster: Systems Strategy for Lean IT, Jean
The first part of The Basics of Benchmarking provides a guide to the language of benchmarking and answers some commonly asked questions. The second part of the book walks through the three phases of t
Quality Standards for Highly Effective Government, Second Edition establishes a "new normal" in government that will ultimately reinvent the practice of democratic government. The principal catalyst f
