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商品簡介
作者簡介
目次
相關商品
商品簡介
| 《實用餐旅英文》Practical Hotel & Restaurant English一書，內容涵蓋飯店及餐飲服務業，以實用及日常生活英文為兩大學習主軸。 本書匯集飯店及餐飲領域的英語使用方法，將其細分為16個學習單元課程，以引導循序漸進的學習規劃，並提供多元化的學習內容。 本書附有聽力訓練CD，透過反覆聆聽練習，可使英語聽說能力便為精進。藉由本書的學習，能提供相關科系學生、在職從業人員、出國旅遊人士學習的管道，以達到相關專業知識及工作技能之提升。 | |
作者簡介
朱靜姿
現旅居加拿大。
學歷／美國佛羅里達州國際大學餐旅碩士
曾任／富邦旅遊Utopia Travel溫哥華地區總經理特助及國際顧問
景文技術學院講師
萬華社區大學講師
威京集團亞太會館Argora Garden業務主任
環亞大飯店貴賓樓主任
現旅居加拿大。
學歷／美國佛羅里達州國際大學餐旅碩士
曾任／富邦旅遊Utopia Travel溫哥華地區總經理特助及國際顧問
景文技術學院講師
萬華社區大學講師
威京集團亞太會館Argora Garden業務主任
環亞大飯店貴賓樓主任
目次
1 Basic Expressions to Learn
Basic sentences for greetings, phone courtesy, apologies, weather,
illness, time and date.
2 Which Date Would It Be
In coming phone calls for room reservations
3 I'd Like to Reserve A Table for Four for Tomorrow Night
In coming phone calls for restaurant reservations.
4 May I Speak to Mr. Craig Stevens, Please
Dealing with incoming phone calls and taking messages for hotel
guests.
5 Room Service, May I Help You
Taking orders on the phone.
6 I'd Like to Check-in
Receiving guests at the front desk and helping the guests to check-in.
7 A Hotel Tour
To show the guests the hotel facilities and the rooms.
8 Please Wait to Be Seated
Seating guests.
9 I'll Be Your Waiter Today
Taking orders, American breakfast, and menus
10 How Would You Like It Cooked
Taking orders, explaining food, cooking terms, and cutting terms.
11 All About Drinks
Taking drink orders, and learning beverages
12 Where Is The Fitness Center
Giving directions indoors and outside
13 All About Giving Information and Dealing With Requests
Giving all kinds of information and dealing with all kinds of requests for guests.
14 All About Complaints
To apologize and to handle guests' complains
15 How Would You Like to Settle Your Account
Paying bills and money exchanging at the front cashier.
16 Industrial Overview
Industrial terms and their definitions
Basic sentences for greetings, phone courtesy, apologies, weather,
illness, time and date.
2 Which Date Would It Be
In coming phone calls for room reservations
3 I'd Like to Reserve A Table for Four for Tomorrow Night
In coming phone calls for restaurant reservations.
4 May I Speak to Mr. Craig Stevens, Please
Dealing with incoming phone calls and taking messages for hotel
guests.
5 Room Service, May I Help You
Taking orders on the phone.
6 I'd Like to Check-in
Receiving guests at the front desk and helping the guests to check-in.
7 A Hotel Tour
To show the guests the hotel facilities and the rooms.
8 Please Wait to Be Seated
Seating guests.
9 I'll Be Your Waiter Today
Taking orders, American breakfast, and menus
10 How Would You Like It Cooked
Taking orders, explaining food, cooking terms, and cutting terms.
11 All About Drinks
Taking drink orders, and learning beverages
12 Where Is The Fitness Center
Giving directions indoors and outside
13 All About Giving Information and Dealing With Requests
Giving all kinds of information and dealing with all kinds of requests for guests.
14 All About Complaints
To apologize and to handle guests' complains
15 How Would You Like to Settle Your Account
Paying bills and money exchanging at the front cashier.
16 Industrial Overview
Industrial terms and their definitions
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