SIX SIGMA FOR TRANSACTIONS AND SERVICE

Rajeev Jain provides leadership in operational effectiveness and shareholder value improvement utilizing Six Sigma methodologies. He directs efforts in corporate development and international strategy for Hewitt Associates, a global human resources outsourcing and consulting firm. Instrumental in developing the organizational design and providing intellectual leadership for many performance enhancement initiatives at Hewitt, Mr. Jain is also a CPA (International), an MBA with specialization in strategy, and a Fellow of the Chartered Institute of Management Accountants and the Chartered Association of Certified Accountants. He lives in Hinsdale, Illinois.

Rajesh K. Tyagi is a visiting assistant professor at College of Commerce, DePaul University and adjunct assistant professor at Kellogg School of Management, Northwestern University. He teaches service operations management, operations management, and quality management and decision making for managers. Rajesh received his Ph. D. in Engineering from University of Ottawa, Canada, and his M. B. A. from the Kellogg School of Management, Northwestern University. He lives in Evanston, Illinois.