CRUCIAL CONVERSATIONS (關鍵對話)

Most books make promises. This one delivers. These skills have . . . generated new techniques for working together in ways that enabled us to win the largest contract in our industrys history.--Dain M. Hancock, President, Lockheed Martin Aeronautics


Learn how to keep your cool and get what you want when emotions flare.


When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read Crucial Conversations and discover how to communicate best when it matters most. This wise and witty guide gives you the tools you need to step up to lifes most difficult and important conversations, say whats on your mind, and achieve positive outcomes that will amaze you. Youll learn how to:


Prepare for high-impact situations with a six-minute mastery technique

Make it safe to talk about almost anything

Be persuasive, not abrasive

Keep listening when others blow up or clam up

Turn crucial conversations into the action and results you want


Whether they take place at work or at home, with your neighbors or your spouse, crucial conversations can have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, youll never have to worry about the outcome of a crucial conversation again.


Most books make promises. This one delivers. These skills have not only helped us to change the culture of our company, but have also generated new techniques for working together in ways that enabled us to win the largest contract in our industrys history.--Dain M. Hancock, President, Lockheed Martin Aeronautics

Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler are top international corporate consultants and cofounders of Vitality Alliance, Inc., and VitalSmarts. Together they have developed dozens of corporate training programs for dozens of Fortune 500 companies.