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商品簡介
《商務英文E-MAIL模板大全》一書包括兩大部分，即商務業務信函和商務日常信函，十大章、100個實戰案例。其中商務業務信函主要分為六大章：建立貿易關係、推銷、詢盤和訂貨、付款、包裝和交貨、投訴和致歉；商務日常信函則由商務交往、公司人事、公司內部、社交信函四大章組成。另外附錄部分還人性化設置了商務信函縮略語和常用非正式E-mail 30例。最后，本書在欄目的設計上更是別具新意：
實戰E-mail案例：來源于商貿實戰的E-mail案例，由簡單知識介紹導入，附寫作結構導圖，中英文互譯；
填充模板：每個模板都由案例中提煉出的有效組合句搭建而成，其設計主旨是方便各行業的讀者直接填充、套用；
填充詞：給出模板中需要填充的詞匯，對于有無限填充可能的，全書給出簡單的填充指導，對于有常見、有限的幾種填充可能的詞，我們給出相應填充詞的舉例；
替換句：模板是可變的模板，對于模板中的功能句提供多種可供替換的表達方式，讓模板更靈活。
實戰E-mail案例：來源于商貿實戰的E-mail案例，由簡單知識介紹導入，附寫作結構導圖，中英文互譯；
填充模板：每個模板都由案例中提煉出的有效組合句搭建而成，其設計主旨是方便各行業的讀者直接填充、套用；
填充詞：給出模板中需要填充的詞匯，對于有無限填充可能的，全書給出簡單的填充指導，對于有常見、有限的幾種填充可能的詞，我們給出相應填充詞的舉例；
替換句：模板是可變的模板，對于模板中的功能句提供多種可供替換的表達方式，讓模板更靈活。
目次
商務英文E-mail寫作基礎
Section 1 商務業務信函
Chapter 1 建立貿易關係
1.請求建立貿易關係Request for Establishing Business Relations
2.回復請求建立業務關係Reply to the Request for Establishing Business Relations
3.索取產品資料Request for Product Literature
4.回復索取產品資料Reply to the Request for Product Literature
5.邀請會面Invitation to the Business Appointment
6.接受會面邀請Accepting the Inv.itation to the Business Appointment
7.謝絕會面邀請Declining the Invitation to the Business Appointment
8.要求更改會面時間及地點Request for Changing the Time&Place of the Meeting
Chapter 2 推銷
9.向特定客戶推銷Sales Letter to Specific Customers
10.向不特定客戶推銷Sales Circular to Non—Specific Customers
11.寄信給老客戶Sales Letter to Old Customers
12.寄信給新客戶Sales Letter to New Customers
13.推銷新產品Sales Letter for Promotion of New Products
14.推銷勞務Sales Letter for Promotion of Labor Services
Chapter 3 詢盤和訂貨
15.一般詢盤General Inquiry
16.回復一般詢盤Reply to the General Inquiry
17.具體詢盤Specific Inquiry
18.報虛盤Making a Non-Firm Offer
19.報實盤Making a Firm Offer
20.買方還盤Making a Counter Offer
21.賣方返還盤Making a Counter—Counter Offer
22.下訂單Placing an Order
23.接受訂單Accepting an Order
24.拒絕訂單Declining an Order
25.下續訂單Placing a Repeat Order
26.推薦替代品0ffering a Substitute Product
27.接受替代品Accepting a Substitute Product
28.拒絕替代品Declining a Substitute Product
29.漲價通知Notice for Price Increase
30.回復漲價通知Reply to the Price.Increase Notice
Chatper 4 付款
31.詢問付款方式Asking about Payment Tems
32.接受付款方式Accepting Payment Terlns
33.要求修改信用證Request for Amendment to L／C
34.信用證修改Amendment to L／C
35.付款通知Payment Notice
36.收到付款通知Receipt of Payment Notice
37.催促付款(初次)Urging Payment(First Notice)
38.催促付款(最后通告)Urging Payment(Last Notice)
39.索取發票Asking for Invoice
40.寄送發票Sending Invoice
Chapter 5 包裝和交貨
41.包裝要求Packaging Requirements
42.回復包裝要求Reply to Packaging Requirements
43.裝運時間Time ofShipment
44.回復裝運通知Reply to Time of shiDment
45.催促裝運Urging Shipment
46.回復催促裝運Reply to Urging Shipment
47.出貨通知Shipment Advice
48.貨物抵達通知Goods Arrival Notice
Chapter 6 投訴和致歉
49.投訴貨物未寄達Complaint about Goods Arrival Failure
50.對貨物未寄達致歉Apology for Goods Arrival Failure
51.出貨延遲Late Delivery
52.對出貨延遲致歉Apology for Late Delivery
53.投訴貨物質量Complaint about Poor Quality of Goods
54.對貨物質量不佳致歉Apology for Poor Quality of Goods
55.投訴貨物數量Complaint about Wrong Quantity of Goods
56.為數量錯誤致歉Apology for Wrong Quantity of Goods
57.投訴發貨出錯Complaint about Receiving Wrong Goods
58.為發貨有誤致歉Apology for Sending Wrong Goods
59.抱怨包裝不良Complaint about Poor Packagin9
60.為包裝不良致歉Apology for Poor Packagin9
61.付款出錯Payment Error
62.為付款出錯致歉Apology for Payment Error
63.對服務的不滿Service Dissatisfaction
64.對服務不滿致歉Apology for Customer Service Dissatisfaction
Section 2 商務日常信函
Chapter 7 商務交往
65.請求籌備出差Request for Preparing for a Business Trip
66.回復請求籌備出差Reply to the Request for preparing for a Business Trip
67.確認預定行程Confirming Itinerary Reservation
68.出差后的感謝Thanks for a Business Trip
69.活動通知Activity Notice
70.集會通知Gathering Notice
71.邀請擔任演講者Inviting Speaker
72.回復演講邀請Reply to the Invitation for speaker
73.展銷會通知Trade Fair Notice
74.回復邀請Reply to the Trade Fair Invitation
75.請求幫忙做問卷調查Request for Filling Out Questionnaire
76.請求轉載許可Request for Reproduction Permission
Chapter 8 公司人事
77.人事查詢Personnel Enquiry
78.找尋人才Looking for Qualified Personnel
79.晉升公告Promotion Announcement
80.調動通知Transfer Notice
81.褒獎員工Complimenting Employees
Chapter 9 公司內部
82.會議通知Meeting Notice
83.例行報告Routine Report
84.問題報告Problem Report
85.提案Proposal
86.回復提案Reply to Proposal
87.說服對方Convincing the Other Side
88.給予指示Giving Instructions
89.新產品說明New Product Description
Chapter 10 社交信函
90.邀請與約見函Invitation and Appointment Letter
91.回復邀請Reply to Invitation
92.祝賀函Letter of Congratulation
93.慰問函Letter of Sympathy
94.感謝函Letter of Thanks
95.道歉函Letter of Apology
96.通知函Letter of Advice
97.鼓勵函Letter of Encouragement
98.探病函Letter of Consoling the Sick
99.吊唁函Letter of Condolence
100.節日問候Season’S Greeting
附錄1 商務信函縮略語
附錄2 常用非正式E-mail 30例
Section 1 商務業務信函
Chapter 1 建立貿易關係
1.請求建立貿易關係Request for Establishing Business Relations
2.回復請求建立業務關係Reply to the Request for Establishing Business Relations
3.索取產品資料Request for Product Literature
4.回復索取產品資料Reply to the Request for Product Literature
5.邀請會面Invitation to the Business Appointment
6.接受會面邀請Accepting the Inv.itation to the Business Appointment
7.謝絕會面邀請Declining the Invitation to the Business Appointment
8.要求更改會面時間及地點Request for Changing the Time&Place of the Meeting
Chapter 2 推銷
9.向特定客戶推銷Sales Letter to Specific Customers
10.向不特定客戶推銷Sales Circular to Non—Specific Customers
11.寄信給老客戶Sales Letter to Old Customers
12.寄信給新客戶Sales Letter to New Customers
13.推銷新產品Sales Letter for Promotion of New Products
14.推銷勞務Sales Letter for Promotion of Labor Services
Chapter 3 詢盤和訂貨
15.一般詢盤General Inquiry
16.回復一般詢盤Reply to the General Inquiry
17.具體詢盤Specific Inquiry
18.報虛盤Making a Non-Firm Offer
19.報實盤Making a Firm Offer
20.買方還盤Making a Counter Offer
21.賣方返還盤Making a Counter—Counter Offer
22.下訂單Placing an Order
23.接受訂單Accepting an Order
24.拒絕訂單Declining an Order
25.下續訂單Placing a Repeat Order
26.推薦替代品0ffering a Substitute Product
27.接受替代品Accepting a Substitute Product
28.拒絕替代品Declining a Substitute Product
29.漲價通知Notice for Price Increase
30.回復漲價通知Reply to the Price.Increase Notice
Chatper 4 付款
31.詢問付款方式Asking about Payment Tems
32.接受付款方式Accepting Payment Terlns
33.要求修改信用證Request for Amendment to L／C
34.信用證修改Amendment to L／C
35.付款通知Payment Notice
36.收到付款通知Receipt of Payment Notice
37.催促付款(初次)Urging Payment(First Notice)
38.催促付款(最后通告)Urging Payment(Last Notice)
39.索取發票Asking for Invoice
40.寄送發票Sending Invoice
Chapter 5 包裝和交貨
41.包裝要求Packaging Requirements
42.回復包裝要求Reply to Packaging Requirements
43.裝運時間Time ofShipment
44.回復裝運通知Reply to Time of shiDment
45.催促裝運Urging Shipment
46.回復催促裝運Reply to Urging Shipment
47.出貨通知Shipment Advice
48.貨物抵達通知Goods Arrival Notice
Chapter 6 投訴和致歉
49.投訴貨物未寄達Complaint about Goods Arrival Failure
50.對貨物未寄達致歉Apology for Goods Arrival Failure
51.出貨延遲Late Delivery
52.對出貨延遲致歉Apology for Late Delivery
53.投訴貨物質量Complaint about Poor Quality of Goods
54.對貨物質量不佳致歉Apology for Poor Quality of Goods
55.投訴貨物數量Complaint about Wrong Quantity of Goods
56.為數量錯誤致歉Apology for Wrong Quantity of Goods
57.投訴發貨出錯Complaint about Receiving Wrong Goods
58.為發貨有誤致歉Apology for Sending Wrong Goods
59.抱怨包裝不良Complaint about Poor Packagin9
60.為包裝不良致歉Apology for Poor Packagin9
61.付款出錯Payment Error
62.為付款出錯致歉Apology for Payment Error
63.對服務的不滿Service Dissatisfaction
64.對服務不滿致歉Apology for Customer Service Dissatisfaction
Section 2 商務日常信函
Chapter 7 商務交往
65.請求籌備出差Request for Preparing for a Business Trip
66.回復請求籌備出差Reply to the Request for preparing for a Business Trip
67.確認預定行程Confirming Itinerary Reservation
68.出差后的感謝Thanks for a Business Trip
69.活動通知Activity Notice
70.集會通知Gathering Notice
71.邀請擔任演講者Inviting Speaker
72.回復演講邀請Reply to the Invitation for speaker
73.展銷會通知Trade Fair Notice
74.回復邀請Reply to the Trade Fair Invitation
75.請求幫忙做問卷調查Request for Filling Out Questionnaire
76.請求轉載許可Request for Reproduction Permission
Chapter 8 公司人事
77.人事查詢Personnel Enquiry
78.找尋人才Looking for Qualified Personnel
79.晉升公告Promotion Announcement
80.調動通知Transfer Notice
81.褒獎員工Complimenting Employees
Chapter 9 公司內部
82.會議通知Meeting Notice
83.例行報告Routine Report
84.問題報告Problem Report
85.提案Proposal
86.回復提案Reply to Proposal
87.說服對方Convincing the Other Side
88.給予指示Giving Instructions
89.新產品說明New Product Description
Chapter 10 社交信函
90.邀請與約見函Invitation and Appointment Letter
91.回復邀請Reply to Invitation
92.祝賀函Letter of Congratulation
93.慰問函Letter of Sympathy
94.感謝函Letter of Thanks
95.道歉函Letter of Apology
96.通知函Letter of Advice
97.鼓勵函Letter of Encouragement
98.探病函Letter of Consoling the Sick
99.吊唁函Letter of Condolence
100.節日問候Season’S Greeting
附錄1 商務信函縮略語
附錄2 常用非正式E-mail 30例
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