COACHING FOR COMMITMENT: ACHIEVING SUPERIOR PERFORMANCE FROM INDIVIDUALS AND TEAMS, 3RD EDITION

This new, third edition of the best-selling Coaching for Commitment is based on the groundbreaking coaching work of the late Dennis C. Kinlaw. In this thoroughly revised and updated edition the authors, Cindy Coe and Amy Zehnder clearly show that coaching is a proven strategy for improving performance in today’s environment of intense competitiveness for total customer satisfaction, continuous improvement, and the drive to deliver superior products and services.
This book includes the most current coaching strategies and methodologies and provides information on the latest definitions of what coaching is and ways to succeed at coaching. The authors take Kinlaw’s concept of tying coaching and commitment one step further and make commitment to action part of a new coaching model. Coaching for Commitment offers a practical, how-to guide to coaching for anyone (no matter what their skill level) who wants to hone their coaching skills for a range of circumstances and using a variety of methods--face-to-face, with a virtual team, on the fly, by phone, or e-mail.
Coaching for Commitment is filled with easy to use tools, illustrative examples, and sample coaching conversations that clearly show how to use the coaching process, understand the underlying model, and develop the needed skills.

Cindy Coe is the president of InsideOut Discovery, Inc., an international coaching and consulting practice that specializes in executive coaching. She is a recognized expert in enhancing organizational effectiveness and creating customized learning and development programs.
Amy Zehnder, Ph.D., PCC, is a dynamic presenter and recognized expert in talent management and learning and development. As an accomplished organizational development professional, she is sought after for her unique ability to turn strategic viewpoints into tactical actions.
Dennis C. Kinlaw, Ed.D., (deceased) was the original author of Coaching for Commitment. He was a consultant to organizations and conducted management training programs.

ACKNOWLEDGMENTS.
PREFACE.
INTRODUCTION.
1. COACHING FOR COMMITMENT.
Successful Coaching: A Working Definition.
Coaching Works.
The Meaning of Commitment.
Building Commitment Through Coaching.
Coaching for Commitment.
Coaching Moment.
Chapter Summary.
2. THE COACH ROLE.
Role Distinctions—What and How.
Shift Happens!
Coach Role.
Coaching Moment.
Chapter Summary.
3. THE COACHING PROCESS.
Coaching Prism.
Putting the Pieces Together.
Coaching Moment.
Chapter Summary.
4. TRUST.
Establishing and Maintaining Trust.
Coaching Moment.
Chapter Summary.
5. THE INDICOM COACHING MODEL.
InDiCom Coaching Model Stage I: Involve.
InDiCom Coaching Model Stage II: Discover.
InDiCom Coaching Model Stage III: Commit.
Interdependent Stages.
Coaching Moment.
Chapter Summary.
6. CLEAR COACHING SKILLS.
Challenge.
Listen.
Encourage.
Ask.
Refine.
Coaching Moment.
Chapter Summary.
7. PLAN TO COACH.
Performance Coaching.
Documentation.
Note-Taking.
Coaching Channels.
Coaching Tools.
Coaching Moment.
Chapter Summary.
8. THE COMPLETE COACHING CONVERSATION.
General Coaching—PBC's Why.
Performance Coaching—Coach's Why.
Coaching Moments.
Coaching by Email.
Coaching Moment.
Chapter Summary.
9. CREATING A COACHING FOR COMMITMENT CULTURE.
What Does a Coaching for Commitment Culture Look Like?
Create a Value Proposition for Coaching.
How to Create a Coaching for Commitment Culture.
Gaining Commitment to a Coaching for Commitment Culture.
Coaching Moment.
Chapter Summary.
FINAL NOTE.
APPENDIX A: THIRTY-FIVE COACHING QUESTIONS.
APPENDIX B: TWENTY REALITY CHECKS.
APPENDIX C: TWENTY VALIDATE AND CELEBRATE STATEMENTS.
APPENDIX D: YOUR PERSONAL COACHING FOR COMMITMENT PLAN.
APPENDIX E: EVALUATING YOUR COACHING.
REFERENCES.
INDEX.
ABOUT THE AUTHORS.