Shared Services: A Manager'S Journey

Praise for Shared Services A Manager's Journey "In Shared Services: A Manager's Journey, Dan presents the real business cultural challenges along with human factors when taking on such a change in a company's processes. A must-read for any executive, manager, or team member who is considering, decided to, or is already in the process of converting a company from a decentralized organization to a shared services environment." -Katherine M. Ericsson Vice President of Membership, Project Management Institute of South Florida and director of a project management office, in a shared services environment within the distribution industry "A how-to/survival guide for those thinking about entering shared services or beginning the journey...for the rest of us, an entertaining look back at our journey both professionally and personally. A great read!" -Steve K. Stone Senior Vice President and CFO, Newspapers and Shared Services Morris Communications Company "Over the past fifteen years, I've had the pleasure of working directly with hundreds of companies who are implementing shared services. What is striking is how very different 'real experiences' are from the stories spun by consultants or keynote speakers at conferences. Getting to the 'real truth' of how to put the pieces together will help you keep consulting fees low and the probability of success high. This book is a practical guide created by someone who has been there. It is the truth!" -Mike Hostetler Managing Director, Shared Services Roundtable Corporate Executive Board

Daniel Melchior Jr. is Vice President, Business Solutions Group with Southern Wine and Spirits, a wine and spirits distributor in twenty-eight states. He is responsible for the overall management, performance, and budget of the Financial Business Solutions Group that includes 130 employees and supports operations in twenty states. He is the former director of Shared Services, where he was responsible for the day-to-day operations and success of accounts payable, supplier billing, general ledger, payroll, benefits, document management, and supplier billing. To learn more about Dan, visit www.DanielMelchior.com.

Foreword.
Preface.
Acknowledgements.
Chapter 1. Brown Fields, Green Fields, and Hazel Fields.
Chapter 2. Finally.
Chapter 3. You are Only as Good as Those You are Surrounded By.
Chapter 4. Decision Time.
Chapter 5. The Journey Begins.
Chapter 6. The Journey Continues
Chapter 7. Mission Accomplished.
Chapter 8. Location, Location, Location.
Chapter 9. A Tough Conversation.
Chapter 10. El Paso Goes Live.
Chapter 11. Teamwork.
Chapter 12. End to End Process.
Chapter 13. Process Steering Teams.
Chapter 14. Preparation.
Chapter 15. Dinner and a Meeting.
Chapter 16. Measure, Measure, Measure.
Chapter 17. Bonus Time.
Chapter 18. Pay Up.
Chapter 19. Allocation Time.
Chapter 20. Allocation Details.
Chapter 21. Perception Is Reality.
Chapter 22. Devil Is in the Details.
Chapter 23. The Next Steps.
Chapter 24. Smooth Running.
Chapter 25. The Meeting Continues.
Chapter 26. Best Laid Plans.
Chapter 27. Time for a Change.
Chapter 28. Opportunity.
Chapter 29. Growth.
Chapter 30. Hello and Goodbye.
Chapter 31. The Conference.
Chapter 32. Thanksgiving.
Index.