餐旅專業英語：旅館篇

‧由旅館從業人員接待的角度出發、符合本地國情及修課學生需求，且由本國籍人士來主導撰寫。精美全彩印刷，並輔以插圖。

‧本書共分十三章，內容分別為緒論、住客訂房、住客接待、公共設施、健身中心、餐飲服務、房務、諮詢提供(1)、諮詢提供(2)、商務中心、處理抱怨、安全議題、住客退房等，主要根據旅館從業人員在實際工作場合可能發生的情境，編寫情境式的對話，並強調主動服務的重要。

‧每章節的呈現首先為字彙與片語，課文主體則以情境式對話為主，並在對話末增加文法解析及常用口語表達，再輔以專欄說明旅館從業相關的狀況或慣例，以及實用的課後練習。另每章節末提供文化小語，讓讀者有跨文化知識的比較及涉獵。

‧附錄部分同時收集了常用旅遊字彙，以及台灣主要景點與旅館的名稱，使讀者對旅館業有更進一步的認識。

‧附MP3朗讀CD，幫助讀者增進聽力與發音的正確性。

Chapter 1　Introduction　Section 1: Hotel Classifications　Section 2: Career in a HotelChapter 2　Taking Room Reservations　Section 1: Reservation by Telephone/Fax　Section 2: Up-Selling　Section 3: Confirmation/CancellationChapter 3　Guest Arrivals　Section 1: Reception　Section 2: Bell Service　Section 3: PBX (Public Broadcast Exchange)Chapter 4　Hotel Facilities　Section 1: The Gift Shop　Section 2: The Beauty Salon　Section 3: The BoutiqueChapter 5　Fitness Center　Section 1: Gym and Recreation Facilities　Section 2: Swimming Pool　Section 3: Sauna/Spa Chapter 6　Food & Beverage Services　Section 1: At the Restaurant　Section 2: At the Buffet　Section 3: At the Lounge Bar Section 4: Room Service Chapter 7　Housekeeping　Section 1: Room Fixtures, Supplies, and Amenities　Section 2: Cleaning Rooms　Section 3: Checking Out Items Section 4: The Laundry Services Chapter 8　Providing Information (I)　Section 1: City Tour and Information　Section 2: ShoppingChapter 9　Providing Information (II)　Section 1: Giving Directions　Section 2: Promoting Points of Interests　Section 3: Arranging Rides Chapter 10　Business Center　Section 1: Conference Room　Section 2: Business Service　Section 3: Internet and Conference Call Section 4: Showroom Chapter 11　Complaints　Section 1: Out of Order　Section 2: Laundry and Cleaning　Section 3: Room Changes Chapter 12　Dealing with Security Issues　Section 1: Trespass　Section 2: EmergenciesChapter 13　Guest Departures　Section 1: Settling Guest Accounts　Section 2: Arranging Payments　Section 3: Follow-Up Services Appendices　Appendix Ⅰ：觀光旅遊字彙 Appendix Ⅱ：台灣旅遊景點 Appendix Ⅲ：台灣各地旅館簡介 Answer Key