Let's Talk Shop! Everyday Office English

不同於一般的日常會話，職場英文更加注重禮節與措辭。如何跨越語言障礙、善用語言的力量，適切表達自己的意見、溝通無礙，是晉升職場英文王的一大重點。
本書針對上班族，提供專業實用的職場英語。並配合TOEIC範圍，列出各種職場情境，提供對話、實用例句、單字／片語、聽力練習等單元，幫助上班族溝通管道順暢、順利達成任務，且培養TOEIC應試之基本實力。程度約為中級至中高級，適合一般上班族或大專院校相關課程使用。
書中更提供各式辦公室相關設備的英文用法，搭配實物彩圖，如蒞職場實境，能增進學習興趣並加強記憶連結。Do a Good Job，提升你自己的競爭力，就從現在開始！

Michelle Witte began her career as a writing and communication specialist in the United States before deciding to focus on English language instruction. She has had extensive experience in teaching English to adults in Asia.

Chapter 1 Learning About Your Job　認識工作 
Unit 1 Arriving at a new job　新人報到 
Unit 2 Welcoming and introducing the newcomer 歡迎與介紹新人 
Unit 3 Meeting your new boss or supervisor 會見老闆／上司 
Unit 4 Learning about your office 認識辦公室環境 
Unit 5 Learning about locations near your office 認識公司週遭環境 
Unit 6 Learning about your company’s organization 認識公司組織 
Unit 7 Asking/answering questions about your duties at work 職務詢問與說明 
Chapter 2 Communication in the Office 公司內部連絡 
Unit 8 Greetings and small talk in the office 辦公室內的基本問候語 
Unit 9 Telephone etiquette 電話禮儀 
Unit 10 Taking messages 處理留言
Unit 11 Taking a day off 請假 
Unit 12 Explaining reasons for being late 說明遲到原因 
Unit 13 Email correspondence within the company 對內電子郵件的連絡 
Unit 14 Setting up a meeting 會議準備事項 
Unit 15 Applying for stationery 申請文具 
Unit 16 Making requests related to your work and asking for permission 提出公務申請並請求批准 
Chapter 3 Using Office Appliance硬體設備之使用 
Unit 17 Using a fax machine 傳真機的使用 
Unit 18 Using a copy machine 影印機的使用 
Unit 19 Basic computer functions 電腦的基本功能 
Unit 20 Computer: FTP and networks inside the company 電腦：內部網路與資源共享 
Unit 21 Using the Internet 網路的使用 
Unit 22 Using instant messengers for correspondence通訊軟體的使用 
Unit 23 Using a Printer 印表機的使用 
Unit 24 Using Email 電子郵件的使用 
Unit 25 Viruses and Troubleshooting 電腦中毒與問題處理 
Chapter 4 Discussions, Meetings, Proposals 工作事務 
Unit 26 Making proposals in a meeting 在會議中提出意見 
Unit 27 Running a meeting 主持會議 
Unit 28 Discussing marketing strategy (plan) 討論行銷策略 
Unit 29 Proposing a new project 提出企劃案 
Unit 30 Presenting a new product 介紹新產品 
Unit 31 Discussing solutions to a problem 討論問題的解決方案 
Unit 32 Discussing a mistake 討論工作疏失 
Unit 33 Accepting criticism and taking responsibility 面對批評與承擔責任 
Unit 34 Distribution of work and responsibilities 責任歸屬與工作分配 
Unit 35 Feeling overworked and making complaints 工作過量與抱怨 
Unit 36 Working overtime 加班 
Chapter 5 Outside Correspondence and Contact 對外的連絡 
Unit 37 Contacting by email 電子郵件的往來 
Unit 38 Contacting by fax 傳真的往來 
Unit 39 Making appointments with customers on the phone 以電話與客戶預約會面 
Unit 40 A lunch meeting with customers 與客戶的餐會 
Unit 41 Introducing and promoting your product’ 介紹與推薦公司產品 
Unit 42 Describing and comparing products 形容與比較產品 
Unit 43 Negotiating the price with customers與客戶議價 
Unit 44 Making purchases and comparing prices 採購產品與比價 
Unit 45 Accepting orders and shipping orders 接單與送貨 
Unit 46 Making a deal with a customer 與客戶達成協議 
Unit 47 Discussing contract terms 討論合約條件 
Unit 48 Signing an official contract 簽署正式合約 
Unit 49 Dealing with complaints from customers 處理客戶抱怨 
Chapter 5 Personnel Matters 人事相關問題 
Unit 50 Interviewing a job applicant 面試應徵者 
Unit 51 Explaining the benefits of the company 說明公司福利 
Unit 52 Negotiating the salary 交涉薪資 
Unit 53 Hiring a new employee 聘用員工 
Unit 54 Tax issues 稅務事宜 
Unit 55 Insurance issues 保險事宜 
Unit 56 A promotion 升遷 
Unit 57 A change in personnel 人事異動 
Unit 58 Resignation 辭職 
Chapter 7 Socializing and Travel 社交與旅遊 
Unit 59 A lunch gathering between colleagues 同事間的聚餐 
Unit 60 Year end bonus 年終獎金 
Unit 61 Staff outing 員工旅遊
Unit 62 Arranging a business trip 出差安排 
Unit 63 Booking a hotel room 訂房 
Unit 64 Confirming flights and booking air tickets 確認班機與訂機票 
Unit 65 Renting a car or taking public transportation 租車或搭乘大眾運輸工具 
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