Please Every Customer：Delivering Stellar Customer Service Across Cultures
商品資訊
ISBN13：9780071748360
出版社：Mcgraw-Hill; Inc.
作者：Lucas
出版日：2011/04/22
裝訂：平裝
規格：22.9cm*15.2cm*1.9cm (高/寬/厚)
版次：1
商品簡介
Deliver Valuable Service to a New World of Customers
As the economy globalizes, customers are becoming more and more diverse making your job harder than ever. Regardless of differences in values, age, abilities, and other factors, the pressure is on to deliver exceptional customer service every step of the way. Help is here.
Please Every Customer provides key information about how people of different cultures and groups communicate, view relationships, and value time—so you can provide the best service for each of your customer’s needs and expectations.
Whatever the nationality, age, or gender of your customer, Please Every Customer gives you the tools to:
- Overcome differences in language
- Recognize and accommodate customer needs
- Make positive first impressions
- Avoid stereotypes
- Gain trust
- Listen “actively”
- Identify crucial nonverbal cues
The age-old customer-service maxim “the customer is always right” isn’t enough anymore. Use Please Every Customer as your road map to navigate the new world of customer service.
作者簡介
今日66折
您曾經瀏覽過的商品
購物須知
外文書商品之書封，為出版社提供之樣本。實際出貨商品，以出版社所提供之現有版本為主。部份書籍，因出版社供應狀況特殊，匯率將依實際狀況做調整。
無庫存之商品，在您完成訂單程序之後，將以空運的方式為你下單調貨。為了縮短等待的時間，建議您將外文書與其他商品分開下單，以獲得最快的取貨速度，平均調貨時間為1~2個月。
為了保護您的權益，「三民網路書店」提供會員七日商品鑑賞期(收到商品為起始日)。
若要辦理退貨，請在商品鑑賞期內寄回，且商品必須是全新狀態與完整包裝(商品、附件、發票、隨貨贈品等)否則恕不接受退貨。