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Measuring Quality Improvement in Healthcare: A Guide to Statistical Process Control Applications
商品資訊
ISBN13：9780527762933
出版社：Asq Pr
作者：Raymond G. Carey; Robert C. Lloyd
出版日：1995/02/01
裝訂：平裝
規格：22.9cm*19.1cm*1.9cm (高/寬/厚)
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：NT$ 2745 元優惠價
：90 折 2471 元
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商品簡介
This ground-breaking book addresses the critical, growing need among healthcare administrators and practitioners to measure the effectiveness of quality improvement efforts. Written by respected healthcare quality professionals, Measuring Quality Improvement in Healthcare covers practical applications of the tools and techniques of statistical process control (SPC), including control charts, in healthcare settings. The authors' straightforward discussions of data collection, variation, and process improvement set the context for the use and interpretation of control charts. Their approach incorporates "the voice of the customer" as a key element driving the improvement processes and outcomes.
作者簡介
Raymond G. Carey, Ph.D., is vice president of Quality Measurement at Lutheran General HealthSystem in Park Ridge, IL, and president of Parkside Associates, Inc., a national consulting healthcare survey and research firm.
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