e-Governance: Managing or Governing?

Developing hand in hand with e-Business in its use of information and communication technologies (ICTs), e-Government emerged in the 1990s with the promise of a more accessible, efficient and transparent form for public institutions to perform and interact with citizens. The successes-and some critics say, general failures-of e-Government initiatives around the world have led to the development of e-Governance-a broader, more encompassing concept that involves not only public institutions but private ones as well.
Taking a multidisciplinary approach, this book explores e-Governance in theory and practice with an analytical narrative from heterodox perspectives. Covering such essential issues as global governance of the Internet, the European Knowledge Economy, the transformative promise of mobile telephony, the rise of e-Universities, Internet accessibility for the disabled and e-Governance in transition economies, this book draws on contributions from experienced academics and practitioners with an expertise in an emerging field. In addition, each chapter includes such features as discussion of key issues that draw on case studies in order to facilitate significant discussion questions.

Leslie Budd is a Reader in Social Enterprise at the Open University Business School and Associate of Capital Business Strategies Ltd.
Lisa Harris is a Senior Lecturer at the University of Southampton School of Management, UK.

List of Tables and Diagrams

Introduction: Managing Governance or Governance Management. Is it all in a Digital Day’s Work? Leslie Budd and Lisa Harris

Part 1: Setting the e-Governance Scene

1. Governance Puzzles John Clarke

2. e-Governance and the Governance of the Internet Richard Collins

3. The Limits of Post-Lisbon Governance in the European Union Leslie Budd

Part 2: Enabling and Managing Technologies

4. ‘Early Adopter’ Case Studies of Effective Mobile Communications Between Citizens and Government Jane Vincent and Lisa Harris

5. Abandoned Heroes: The Decline of ICT Business Support Alan Rae

6. Collateral Damage? The Impact of Government Policy on United Kingdom Higher Education Simran Grewal

Part 3: Functional Fields for e-Governance

7. e-Governance Issues in Small and Medium-sized Enterprises Colin Gray

8. e-Governance and Local Government Janice Morphet

9. e-Government, Disability and Inclusion Charles Dennis and Fintan Clear

10. e-Governance in Transition Economies Antoaneta Serguieva and Kamen Spassov