The Emotionally Intelligent Nurse Leader

The Emotionally Intelligent Nurse Leader offers nurse managers, health care leaders, and emerging leaders a useful guide for identifying, using, and regulating their emotions (emotional intelligence). As the author clearly demonstrates, harnessing the power of emotional intelligence can transform the work environment and the nursing profession as a whole. This important resource combines a strong theoretical base with illustrative case examples and practical insights. Every day, nurse leaders must resolve conflict, form alliances, and coach others in a complicated health care environment. Each chapter in this book is designed to help these professionals identify, understand, and hone the skills of emotional intelligence--skills that will bolster the nurse professional’s ability to lead effectively. The Emotionally Intelligent Nurse Leader explores how to invent an emotionally sensitive workplace culture, upend the hierarchy¾making leaders more responsive and line employees more responsible¾and visualize and create an emotionally intelligent workplace.

Mae Taylor Moss, RN, MSN, DHA, FAAN, is vice president of operations at Accordant Health Services, a disease management organization based in Greensboro, North Carolina. She has consulted internationally and written numerous publications on leadership in health care.

Preface.

About the Author.

Introduction.

PART ONE: Understanding Emotional Intelligence.

1. An Age-Old, New Kind of Nursing Intelligence.

2. Emotions in a Techno-Illogical Age.

3. Emotional Intelligence and Leadership.

PART TWO: Intelligently Creating, Sharing a Vision, and Setting an Example.

4. Leaders Who Create.

5. Leaders Who Share a Vision.

6. Leaders Who Set an Example.

PART THREE: Intelligent Transfer of Information.

7. Downloading: Honing Emotional Intelligence.

8. Uploading: Coaching Emotional Intelligence.

9. Weathering a Crash: Conflict Resolution in the Health Care Environment.

PART FOUR: Changing the Culture of Nursing and the Organization.

10. Shaping the Work Environment and Culture.

11. Rebuilding and Upending the Hierarchical Pyramid.

12. The Future of Emotional Intelligence for Nursing Leadership.

References.

Name Index.

Subject Index.