SIX SIGMA FOR BUSINESS EXCELLENCE

The Six Sigma process excellence program, based on Johnson & Johnson's unique approach

Six Sigma for Business Excellence shows managers at all levels of Six Sigma proficiency how to create a process excellence program that addresses both company goals and day-to-day operations. Using Johnson & Johnson's Process Excellence Program as a model, Johnson & Johnson's director of quality, Penelope Przekop, walks readers through the real world of implementing a Six Sigma program. Examples and insights from Johnson & Johnson as well as other Six Sigma companies detail:

• How to apply Six Sigma principles and techniques immediately with little supervision from senior managers or black belts
• How to resolve communication issues between management and the Six Sigma team
• Ways to become a Six Sigma champion without assistance from senior management or black belts
• Methods and tools that managers at all levels can incorporate into their departments, improving quality and performance from the inside out

Penelope Przekop is director of Global Quality Management for the Benefit-Risk Management organization within the Johnson & Johnson Pharmaceuticals Group. She is a popular guest speaker for groups including the International Quality and Productivity Center and the Center for Pharmaceutical Training.