Leading Change in Healthcare ─ Transforming Organizations Using Complexity, Positive Psychology and Relationship-Centered Care

The idea might seem too simple to be true--that improved listening and communication can transform an organization and, in health care organizations, improve the health and happiness of everyone involved, patients as well as care givers. Four contributed essays discuss practical theories pertaining to a complexity perspective of organizations, interpersonal neurobiology, the administration of relationship-centered care, and the cultivation of an "authentic, affirmative and courageous presence." Following are eight case studies that illustrate transformation in various care-giving organizations, including a medical school. The three appendices detail a four-step model, principles and practices of relationship-centered meetings, and an approach to delegation and accountability. The editors and contributors are health care administrators and consultants, most based in the UK, a few in the US. Annotation c2011 Book News, Inc., Portland, OR (booknews.com)