SERVICE AMERICA IN THE NEW ECONOMY
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ISBN13:9780071377225
出版社:Mcgraw-Hill; Inc.
作者:ALBRECHT
裝訂:精裝
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作者簡介
Karl Albrecht and Ron Zemke cowrote the original bestselling edition of Service America. Albrecht, the chairman of Karl Albrecht International, is a world-renowned consultant, futurist, and speaker. He is the author of more than 25 books on business performance, including the bestselling The Northbound Train: Shaping the Destiny of Your Organization. Zemke is founder and president of Performance Research Associates, Inc., a consulting firm specializing in service quality audits and service management programs. Also an influential consultant and speaker, he is the author or coauthor of over a dozen books, including the popular Knock Your Socks Off ServiceTM series.
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