Personalising Library Services in Higher Education ─ The Boutique Approach

This book presents essays and case studies arguing for a new approach to personalizing library services in higher education. They draw direct inspiration from the hotel industry's experiments in "boutique hotels," which stress uniqueness and hyper-personalized services over uniformity and consistency. Organized into essays and case-studies, the contributions consider face-to-face value, students as consultants, maximizing value while enhancing learning, boutique influences on the structures and lifelong learning at an Australian Catholic university, and more. The contributors are library and library-administrative professionals from around the world. Annotation c2013 Book News, Inc., Portland, OR (booknews.com)

Andy Priestner is Information and Library Services Manager at the Judge Business School, University of Cambridge, UK. He was Chair of the UK's Business Librarians Association 2006-2010 and regularly blogs about business librarianship and the profession in general as 'libreaction'. Elizabeth Tilley is the Faculty of English Librarian at the University of Cambridge, UK. She has been active in professional library organizations at both national and international levels, most recently for CILIP's CDG Eastern Region group. She is a Fellow of the Higher Education Academy.