The Mediator's Handbook
商品資訊
ISBN13：9780865717220
替代書名：The Mediator's Handbook
出版社：New Society Pub
作者：Jennifer E. Beer; Caroline C. Packard; Eileen Stief (CON)
出版日：2012/11/13
裝訂／頁數：平裝／224頁
規格：27.9cm*21.6cm*0.6cm (高/寬/厚)
版次：4
商品簡介
The popular The Mediator's Handbook presents a time-tested, adaptable model for helping people work through conflict. Extensively revised to incorporate recent practice and thinking, the accessible manual format lays out a clear structure for new and occasional mediators while offering a detailed, nuanced resource for professionals.
Starting with a new chapter on assessing conflict and bringing people to the table, the first section explains the process step by step, from opening conversations and exploring the situation through the phases of finding resolution?deciding on topics, reviewing options, and testing agreements.
The "Toolbox" section details the concepts and skills a mediator needs in order to:
- Understand the conflict
- Support the people
- Facilitate the process
- Guide decision-making
Throughout the book the emphasis is on what the mediator can do or say now, and on the underlying principles and core methods that can help the mediator make wise choices.
Long a popular course textbook for high schools, universities, and training programs, The Mediator's Handbook is also a valued desk reference for professional mediators and a practical guide for managers, organizers, teachers, and anyone working with clients, customers, volunteers, committees, or teams.
Jennifer E. Beer, PhD, mediates organizational conflicts, facilitates meetings, and offers related workshops, regularly teaching a negotiation course at Wharton (University of Pennsylvania).
Caroline C. Packard, JD led Friends Conflict Resolution Programs for fifteen years and is an organizational conflict response specialist and mediator based in Philadelphia, Pennsylvania.
Eileen Stief developed the mediation process presented in the Handbook, training a generation of mediators to work with community, multi-party, and environmental disputes.
作者簡介
Caroline C Packard, JD, is an organizational change and conflict response specialist and mediator with 30 years' experience in the field. She led Friends Conflict Resolution Programs for 15 years, and has trained hundreds of mediators. A cum laude graduate of Yale College and NYU School of Law, and a former corporate litigator with extensive formal training in individual and group psychology, Caroline has a special interest in the evolutionary psychology of group conflict and cooperation. She provides mediation and conflict-resolution services and training to organizations, families, and family businesses.
Eileen Stief developed the mediation process and principles documented in The Mediator's Handbook, and trained a generation of mediators to work with community, multi-party, and environmental disputes. Now retired, she led the Friends Conflict Resolution Program's experiment in community dispute settlement and later specialized in environmental mediation.
Elizabeth Elwood Gates provided the delightful cartoon illustrations in honor of her aunt, Ann Richan, who was a passionate champion of community mediation.
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