民航客運英語教程（簡體書）

《高等職業教育“十二五”規劃教材．航空服務類專業教材系列：民航客運英語教程》以豐富多樣的場景對話模式，系統全面地介紹了民航地勤服務各個崗位的服務內容和流程。全書內容共分10章31個單元，包括票務服務、登機服務、安檢服務、候機服務、特殊旅客服務、非正常航班服務、海關服務檢驗檢疫服務、邊境服務及其他服務。《高等職業教育“十二五”規劃教材．航空服務類專業教材系列：民航客運英語教程》重視語言的交際功能，內容編排做到實際情景與語言功能相結合、講與練相結合，以有效地提高學生的實際語言運用能力。每個單元還配有相應的練習，以鞏固對知識點的運用。
《高等職業教育“十二五”規劃教材．航空服務類專業教材系列：民航客運英語教程》適合中、高等院校航空服務及相關專業學生使用，也可作為航空公司員工英語培訓的教材。．

《高等職業教育"十二五"規劃教材?航空服務類專業教材系列:民航客運英語教程》適合中、高等院校航空服務及相關專業學生使用，也可作為航空公司員工英語培訓的教材。

Chapter 1 Ticket Service
Unit 1 Information Enquiry
Unit 2 Telephone Reservation
Unit 3 At a Booking Office

Chapter 2 Ticket and Baggage Check-in Service
Unit 1 Ticket Check-in Service
Unit 2 Carry-on Baggage Service
Unit 3 Checked Baggage Service
Unit 4 Lost and Damaged Baggage Service

Chapter 3 Security Check Service
Unit 1 Certificates and Baggage Inspections
Unit 2 Check by Hand and Machine

Chapter 4 Waiting and Boarcting Service
Unit 1 Service in Waiting Lounge
Unit 2 0ther Service for Waiting Passengers
Unit 3 Service for Boarding Passengers

Chapter 5 Special Passengers Service
Unit 1 VIP Passengers Service
Unit 2 Pregnant Women & Passengers with Children Service
Unit 3 Unaccompanied Minors Service
Unit 4 0ther Special Passengers Service

Chapter 6 Irregular Flight Service
Unit 1 Weather Delays
Unit 2 Maintenance Delays
Unit 3 Other Delays
Unit 4 Services for Delayed Passengers

Chapter 7 Customs Inspection Service
Unit 1 Red and Green Channel System
Unit 2 Going through the Red Channel
Unit 3 Going through the Green Channel

Chapter 8 Qua antine Inspection Service
Unit 1 Quarantine Inspection ofPassengers
Unit 2 Quarantine Inspection ofAircraft Crew

Chapter 9 The Immigration Inspection
Unit 1 Entry Inspection
Unit 2 Departure Inspection
Unit 3 Transit and Group Inspection

Chapter 10 Othe Service
Unit 1 Shopping and Entertaining
Unit 2 Lost and Found
Unit 3 Information Service

Keys
主要參考文獻．

AI:According to the Entry and Exit Regulations of People's Republic of China, foreignersshould apply for Chinese visas at relevant authorities upon arrival at the port of China. However,there are some situations that aliens can have visas on arrival. Foreigners who hold letters ortelegrams from authorized organizations in China and ordinary passports issued by countries thathave diplomatic relations or official trade contacts with China might apply for visas to Chineseport visa agencies in cases of an urgent need to travel to China and without time to apply for visasto relevant visa offices abroad, due to the following reasons:
(1)Being invited at the last moment by the Chinese side to attend to a trade fair in China.
(2)Being invited to China to submit a tender or sign a formal economic or trade contract.
(3)Coming to China by appointment to supervise over export shipment, inspect importcommodity or check on the completion of a contract.
(4)Being invited to China to take part in the installation of equipment or make rush repairs.
(5)Coming to China at the request of the Chinese side for settling claims.
(6)Being invited to China to offer technical advisory services.
(7)Being invited to China because of a last-minute replacement or addition to a visitinggroup approved by the Chinese side after the visas are granted.
(8)Coming to China for visiting a patient in critical conditions, or making the funeralarrangement.
(9)Due to force majeure, the transit visa holders are unable to leave China by originalairplane within 24 hours or have to leave China by other means of transport.