The Conflict Resolution Skills Workbook — Self-assessments, Exercises & Educational Handouts

Conflict is a basic fact of life. Because conflicts are disagreements resulting from people or groups having differences in attitudes, beliefs, values, or needs, conflict is inevitable. Conflict itself is not a bad thing, as long as the conflict is managed effectively.The self-assessments, exercises, and journaling activities in this book will take participants through a unique Negotiations Model. This model helps participants learn about their beliefs surrounding conflict, identify their preferred style for managing conflict, examine active listening skills, identify the situations that trigger conflict, and recognize their negotiation style for what they want and need.

Dr. John J. Liptak is a nationally-recognized author of career and counseling assessments, journal articles and books. He has worked extensively with students, mental health patients and offenders.Ester A. Leutenberg is co-founder of Wellness Reproductions & Publishing and has a strong commitment to the mental health profession. She continues to have a passion for developing therapeutic products that help facilitators help their clients.