Total Quality Management and Operational Excellence ─ Text With Cases
商品資訊
ISBN13：9780415635509
出版社：Taylor & Francis
作者：John Oakland; Mike Turner
出版日：2013/12/30
裝訂／頁數：平裝／554頁
規格：24.1cm*18.4cm*2.5cm (高/寬/厚)
版次：4
商品簡介
The notion of "Quality" in business performance has exploded since the publication of the first edition of this classic text in 1988. Today there is a plethora of performance improvement frameworks including LEAN, Six Sigma, ISO 9001 and ISO 26 000, offering a confusing variety of ways to achieve business excellence.
Quality guru John Oakland’s famous TQM model, in many ways a precursor to these frameworks, has evolved to become the ultimate holistic overview of performance improvement strategy. Incorporating the frameworks that succeeded it, the revised model redefines Quality by:
- Accelerating change
- Reducing cost
- Protecting reputation
Oakland’s popular, practical, jargon-free style, along with eleven brand new case studies, effortlessly ties the model to its real-life applications, making it easy to understand how to apply what you’ve learned to your practices and achieve sustainable competitive advantage.
The book is supplemented for the first time with a suite of online teaching aids for busy tutors. This exciting update of a classic is all the confused student or busy professional will need to begin understanding how to manage Quality.
作者簡介
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