What People Want ― A Manager's Guide to Building Relationships That Work

With an eye toward the changing demographics and complexity of today's workplace, What People Want uncovers the truth about what people really want from their relationships at work. Interweaving interesting and often surprising insights from his original research, Terry Bacon lays out a set of proven best practices that focus on the seven needs that matter most to coworkers, peers and direct reports: trust, challence, self-worth, competence, appreciation, excitement and an ability to develop and sustain an identity of merit. With dozens of real-world examples, sample dialogue and nearly 200 tips and techniques, What People Want also offers a variety of tools to help managers address their own needs for personal and psychological space and work-life balance, and advice on how to avoid such bad behaviors as bullying and intimidation, which can demotivate staff and damage the organization.