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Biff ─ Quick Responses to High-Conflict People, Their Personal Attacks, Hostile Email, and Social Media Meltdowns
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Biff ─ Quick Responses to High-Conflict People, Their Personal Attacks, Hostile Email, and Social Media Meltdowns

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:NT$ 568 元
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79449
無庫存,下單後進貨(到貨天數約30-45天)
下單可得紅利積點:13 點
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商品簡介

"BIFF is a unique, proven way to communicate with difficult people. Using a BIFF (Brief, Informative, Friendly, Firm) response protects you and your reputation when responding to blame, personal attacks, and hostile email from people with high-conflict personalities. Easy to remember, but hard to do, so it takes practice. Over twenty examples of BIFF are included, plus a new chapter on coaching others to use BIFF.Bill Eddy is a lawyer, therapist, mediator, author, and president of High Conflict Institute. He developed the "high conflict personality" theory and has become an international expert on managing disputes involving high-conflict personalities and personality disorders"--

作者簡介

Bill Eddy is a lawyer, therapist, mediator and the President of High Conflict Institute. He developed the "High Conflict Personality" theory (HCP Theory) and has become an international expert on managing disputes involving high-conflict personalities and personality disorders. He provides training on this subject to lawyers, judges, mediators, managers, human resource professionals, businesspersons, healthcare administrators, college administrators, homeowners’ association managers, ombudspersons, law enforcement, therapists and others. He has been a speaker and trainer in over 25 states, several provinces in Canada, Australia, France and Sweden.

As an attorney, Bill is a Certified Family Law Specialist in California and the Senior Family Mediator at the National Conflict Resolution Center in San Diego. Prior to becoming an attorney in 1992, he was a Licensed Clinical Social worker with twelve years’ experience providing therapy to children, adults, couples and families in psychiatric hospitals and outpatient clinics. He has taught Negotiation and Mediation at the University of San Diego School of Law for six years and he is on the part-time faculty of the Straus Institute for Dispute Resolution at the Pepperdine University School of Law and the National Judicial College. He is the author of numerous articles and several books, including:

It's All Your Fault at Work! Managing Narcissists and Other High-Conflict People

So What's Your Proposal? Shifting High-Conflict People from Blaming to Problem-Solving in 30 Seconds

New Ways for Work - Coaching Manual & Workbook: Personal Skills for Productive Relationships

High Conflict People in Legal Disputes

It’s All YOUR Fault! 12 Tips for Managing People Who Blame Others for Everything

SPLITTING: Protecting Yourself While Divorcing Someone with Borderline or Narcissistic Personality Disorder

He is also the developer of the ?New Ways for Families” method of managing potentially high conflict families in and out of family court, and the "New Ways for Work" method for managing potentially high conflict employees.

EDUCATION:
University of San Diego School of Law
J.D. received in May 1992 Randolph A. Read Law and Psychiatry Award
San Diego State University M.S.W., Master of Social Work, May 1981
Case Western Reserve University B.A., Psychology, May 1970

PROFESSIONAL LICENSES:
Attorney and Counselor at Law: CA Bar #163236
Licensed by Supreme Court of California (1992 to present)
Licensed by United States District Court (1992 to present)
Licensed Clinical Social Worker: CA #LCS12258 (1986 to present)

PROFESSIONAL CERTIFICATES:
Certified Family Law Specialist, CA Bar Association (2003 to present)
Advanced Mediator, Academy of Professional Family Mediators (2012)
Practitioner Member, Association of Conflict Resolution (1994 to 2010)
Credentialed Mediator by National Conflict Resolution Center
(1993 to present) (Formerly San Diego Mediation Center)

EMPLOYMENT:
PRESIDENT, High Conflict Institute (January 2008 to Present)
SENIOR FAMILY MEDIATOR (January 2005 to Present) National Conflict Resolution Center, San Diego, CA

ADJUNCT FACULTY (2008 to Present)
National Judicial College, Reno, Nevada

ADJUNCT FACULTY (2009 to Present)
Pepperdine University, School of Law, Malibu, CA
Course in Psychology of Conflict, Straus Dispute Resolution Center

ATTORNEY and MEDIATOR
Sole Practitioner, San Diego, CA (1993 to 2008)

ADJUNCT PROFESSOR
Negotiation and Mediation Course, 7 Semesters (1997-2003)
Interviewing and Counseling Difficult Clients Course (2000)
University of San Diego School of Law

PSYCHOTHERAPIST (CLINICAL SOCIAL WORKER)
Counseling & Recovery Institute, San Diego, CA (1987 - 1992)

PSYCHOTHERAPIST (CLINICAL SOCIAL WORKER)
Mesa Vista Psychiatric Hospital, San Diego, CA (1985 - 1987)

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優惠價:79 449
無庫存,下單後進貨
(到貨天數約30-45天)

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