The 27 Challenges Managers Face: Step-By-Step Solutions To (Nearly) All Of Your Management Problems
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商品簡介
The 27 Challenges Managers Face: Step-by-Step Solutions to (Nearly) All of Your Management Problemsis based on a simple but powerful insight: replacing the "big talking-to" with a steady diet of somewhat mundane conversations leads to better employee performance and overall outcomes. Arguing that communication with employees should be a process rather than an event, the book provides managers with step-by-step guidance on building a culture of structured one-on-one dialogues to provide advice, direction, feedback, troubleshooting, and coaching, with every single employee.
Most managers believe that they already communicate with their direct-reports daily, but it's precisely the ad hoc manner in which these conversations take place that create the difficult employee situations that can plague the workplace. The 27 Challenges Managers Face describes a new approach to communication that emphasizes structure and consistency, creating an atmosphere that's supportive without coddling, and empowers employees to higher levels of effectiveness. These techniques allow managers to achieve significant measureable improvements in business outcomes, while improving the quality of the team. Benefits include:
- Improving quality without sacrificing productivity
- Retaining star employees
- Boosting communication, attitude, and morale
- Fostering organization, punctuality, and good behavior
Managers must drop the complacency and self-deception, and begin to engage in meaningful dialogue with employees if the team is to excel. Mastering difficult relationships is a key leadership skill, and improved all-around communication is frequently the most effective tool. The 27 Challenges Managers Face provides the guidance managers need to engage the team and deliver exceptional results.
作者簡介
BRUCE TULGAN is an adviser to business leaders all over the world and a sought-after speaker and seminar leader. He is the founder and CEO of RainmakerThinking, Inc., a management research and training firm, as well as RainmakerThinking.Training, an online training company. Bruce is the author of numerous books, including the bestselling It’s Okay to Be the Boss, the classic Managing Generation X, Not Everyone Gets a Trophy, and It’s Okay to Manage Your Boss. He has written for the New York Times, USA Today, the Harvard Business Review, and Human Resources. He lives in New Haven, Connecticut.
For more information, please visit www.rainmakerthinking.com
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